Dig­i­cel ded­i­cates top award to cus­tomers

Jamaica Gleaner - - SPORTS -

Prime Min­is­ter An­drew Hol­ness (fourth right) cel­e­brates Dig­i­cel’s sweep of awards at the Bureau of Stan­dards Ja­maica Na­tional Qual­ity Awards Cer­e­mony­last Wed­nes­day. The PM is flanked by (from left) Dig­i­cel Head of Pub­lic Re­la­tions Elon Parkin­son; Head of Com­mer­cial Del­roy An­der­son; Direc­tor of Op­er­a­tions, Dig­i­cel Foun­da­tion Dane Richard­son; Direc­tor of Cus­tomer Ex­pe­ri­ence Pa­trick King; Direc­tor of Re­tail and Dis­tri­bu­tion Michelle An­der­son; Chief Tech­ni­cal Of­fi­cer Craig Henry, and Gen­eral Man­ager for Dig­i­cel Busi­ness Brian Ben­nett-Easy.

ON RE­CEIV­ING the Ja­maica Bureau of Stan­dards’ top rank­ing for ex­cel­lence in ser­vice, Dig­i­cel has ded­i­cated the pres­ti­gious award to its more than two mil­lion cus­tomers.

The to­tal telecom­mu­ni­ca­tions and en­ter­tain­ment ser­vices provider also re­ceived sec­tional awards for ex­cel­lence in hu­man re­source fo­cus and ex­cel­lence in busi­ness re­sults at the Bureau’s Na­tional Qual­ity Awards Cer­e­mony in Kingston on Wed­nes­day night.

In re­ac­tion to the an­nounce­ment, CEO of Dig­i­cel Ja­maica David But­ler said, “We wholeheartedly ded­i­cate the top award to our cus­tomers and say a big ‘thank you’ to all of them. “

He continued, “Th­ese wins are the lat­est ex­am­ple of our con­stant ob­ses­sion with our cus­tomers – mak­ing sure that we Min­is­ter of In­dus­try, In­vest­ment and Com­merce Karl Sa­muda (cen­tre) makes an amus­ing ob­ser­va­tion about the tie be­ing worn by Dig­i­cel Chief Tech­nol­ogy Of­fi­cer Craig Henry (left). He drew the at­ten­tion of Dig­i­cel Head of Cus­tomer Ex­pe­ri­ence Pa­trick King (third left), Dig­i­cel Head of Pub­lic Re­la­tions Elon Parkin­son (sec­ond right), and Dig­i­cel Foun­da­tion Direc­tor of Op­er­a­tions Dane Richard­son (right).

de­liver the high­est qual­ity of ser­vice and sat­is­fac­tion.”

The tri­fecta comes as Dig­i­cel con­tin­ues its ex­tended cel­e­bra­tion of Cus­tomer Ser­vice Week.

“I can­not think of a bet­ter time to re­ceive this recog­ni­tion. All this week we’ve been cel­e­brat­ing the un­wa­ver­ing com­mit­ment and ded­i­ca­tion of our more than 500 cus­tomer care agents who are al­ways an­swer­ing the call to bet­ter serve our cus­tomers. So, th­ese awards are

an­other re­flec­tion of their hard work,” But­ler said.

Dig­i­cel’s strong fo­cus on re­cruit­ing, train­ing and de­vel­op­ing the best hu­man tal­ent helped earn it top recog­ni­tion in the hu­man re­source cat­e­gory.

The in­tro­duc­tion and suc­cess­ful per­for­mance of Ja­maica’s first LTE net­work, along with Dig­i­cel Play – which of­fers the fastest home Internet speeds and a rich ar­ray of con­tent – con­trib­uted to the award for ex­cel­lence in busi­ness fo­cus.


Ray-Anne Shaw, mi­cro­bi­ol­o­gist at the Bureau of Stan­dards Ja­maica, in con­ver­sa­tion with Dig­i­cel Head of Pub­lic Re­la­tions Elon Parkin­son at the Bureau’s Na­tional Qual­ity Awards Cer­e­mony last Wed­nes­day in Kingston.

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