AD­VI­SORY COL­UMN: How to give video game-qual­ity feed­back

Jamaica Gleaner - - BUSINESS -

THERE’S A good rea­son­len­ni­als spend so much time play­ing com­puter These pro­grams are de­signed to de­liver fast, con­sis­tent, and ob­jec­tive feed­back af­ter ev­ery ac­tion a player takes, help­ing them to make rapid im­prove­ments. When they also of­fer care­fully crafted lev­els of achieve­ment, it’s hard not to be­come ad­dicted.

Given their suc­cess, what you can you as a man­ager learn from them in en­gag­ing your staff?

In my ar­ti­cle pub­lished Oc­to­ber 9, 2016, we saw that com­pa­nies crowd out em­ploy­ees’ in­trin­sic mo­ti­va­tion when they rely on car­rots and sticks. While man­agers think that these con­trivances work, they are weak and un­sus­tain­able in the long term.

The truth is that most com­pa­nies don’t want fickle em­ploy­ees who must be in­cen­tivised at ev­ery turn. In­stead, they want self-starters. Un­for­tu­nately, most do lit­tle to en­cour­age them along this path.

As a young AT&T con­sul­tant, I found my­self with a new boss af­ter a re­or­gan­i­sa­tion. Tanya was a smart, like­able pro­fes­sional whom I had ad­mired from afar. How­ever, she didn’t know that I had qui­etly made a big de­ci­sion.

A few months prior, my col­leagues and I learnt that the dif­fer­ence in raises between the best and worst per­form­ers worked out to less than a dol­lar per day.

We were stunned. Un­til then, per­for­mance re­view was held as an im­por­tant in­di­ca­tor of suc­cess. In­di­vid­ual ef­forts to im­prove one’s rank­ings in­volved act­ing to be no­ticed by the ‘right’ peo­ple. Now, the gig was up. As I ex­plained to Tanya in our first meet­ing, I no longer cared about the re­sults of the rat­ing process. I would only fo­cus on do­ing a great job that met the needs of my clients.

She nod­ded po­litely, but when we met a few months later, I had to re­mind her of my de­ci­sion. As we sat down in a New Jersey cafe­te­ria for my an­nual per­for­mance re­view, she ap­peared ner­vous. To put her at ease, I brought up our prior con­ver­sa­tion.

An aug­mented re­al­ity app video game on dis­play.

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