BPO com­pany IBEX plans roll­out to three more par­ishes

Jamaica Gleaner - - BUSINESS - Tameka Gor­don Busi­ness Re­porter tameka.gor­don@glean­erjm.com tameka.gor­don@glean­erjm.com

BUSI­NESS PROCESS out­sourc­ing com­pany IBEX Global So­lu­tions says it plans to ex­pand to at least three other par­ishes in the short term, which would boost its Ja­maican work­force to 5,000, up from the 500 it started with in June this year.

The Port­more, St Cather­inebased op­er­a­tion now oc­cu­pies roughly 45,600 square feet of leased space on the Port­more Pines Plaza but is al­ready eye­ing a shut­tered su­per­mar­ket site just be­hind its lo­ca­tion to ex­pand within Port­more, site di­rec­tor and coun­try man­ager Dal­gleish Joseph told Gleaner Busi­ness.

“We can take over, com­pletely ren­o­vate, and set up about 600 more works sta­tions there, which can mean just about 1,200 more em­ploy­ees work­ing in that build­ing, in con­junc­tion with what we have now,” Joseph said.

“Right now, we have four shifts, with op­er­a­tions start­ing from 7 a.m. to mid­night but soon we will be mov­ing to 24 hours. When that hap­pens, the shift sys­tem will in­crease,” he said.

IBEX, an Amer­i­can com­pany head­quar­tered in Wash­ing­ton, DC, of­fers cus­tomer care, email chat and back-of­fice sup­port to over 70 global clients. The Port­more op­er­a­tion is likely to dou­ble to 1,000 staff mem­bers when the site reaches full ca­pac­ity, Joseph said.

“We ex­pect to be at full ca­pac­ity by just af­ter March. Right now, we are al­ready look­ing for strate­gic ar­eas not just in Port­more, but in Kingston,” he said.

IBEX CEO Robert ‘Bob’ Dechant said Mon­tego Bay, Man­dev­ille, and May Pen are prime tar­gets for IBEX ex­pan­sion. The com­pany of­fers on­shore, nearshore, and off­shore busi­ness process so­lu­tions to seven coun­tries across its 22 sites through a net­work of 15,000 em­ploy­ees who de­liver ser­vices in over 20 lan­guages. farmer yield through ge­net­i­cally sound an­i­mals, im­prove­ments to land and fod­der, as well as in­creased pay­ments to farm­ers for milk sup­plies.

To­tal fresh milk pro­duced av­er­ages 12.7 mil­lion litres an­nu­ally now, but the Ja­maica Dairy Devel­op­ment Board has in­di­cated that the coun­try needs at least 40 mil­lion litres to sat­isfy lo­cal de­mand.

That is where Se­prod’s plan for the pri­vatepub­lic part­ner­ship comes in, Pan­do­hie said, while not­ing the details will be re­vealed later.

Around 90 per cent of Ja­maica’s milk and dairy con­sump­tion is fed by im­ports, the com­pany said, cit­ing 2012 data which val­ued im­ports at roughly $50 mil­lion.

Ja­maicans drink 105 millil­itres of milk per day, which is a third less per capita than Latin Amer­ica and the rest of the Caribbean.

“The Ja­maican av­er­age is half of the World Health Or­gan­i­sa­tion daily re­quire­ment,” said Se­prod.

The con­sump­tion lev­els are par­tially health re­lated as some 50 per cent of the Ja­maicans are deemed lac­tose in­tol­er­ant. A week ago, Se­prod launched a lac­tose-free milk to tap into that mar­ket seg­ment.

“We have opened up our­selves to serv­ing more peo­ple (and) more peo­ple have been ask­ing for it, so we ex­pect it to con­tinue to grow,” Pan­do­hie said of the new prod­uct.

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