Busi­nesses urged to in­vest in ICT to mod­ernise HR func­tions

Jamaica Gleaner - - ENTERTAINMENT -

HU­MAN RE­SOURCES pro­fes­sion­als from across the Com­mon­wealth ended two days of dis­cus­sions and de­lib­er­a­tions in Kingston last Wed­nes­day with a clearer un­der­stand­ing of the im­pact that in­for­ma­tion and com­mu­ni­ca­tions tech­nolo­gies (ICT) will have on the man­age­ment of hu­man cap­i­tal.

Or­gan­ised by the Com­mon­wealth Telecom­mu­ni­ca­tions Or­gan­i­sa­tion (CTO), and sup­ported by the Of­fice of Util­i­ties Reg­u­la­tion (OUR) and the Ja­maica Em­ploy­ers’ Fed­er­a­tion, the group ex­am­ined in de­tail how the in­creas­ing use of ICT has been im­pact­ing hu­man re­source man­age­ment.

“The dis­cus­sions were pro­fes­sion­ally en­gag­ing; and we are leav­ing here to­day armed with new and ex­cit­ing ideas on how to con­tinue to strengthen the road map to hu­man re­sources man­age­ment and the role that ICT can play in that re­gard,” said Hopeton Heron, deputy di­rec­tor gen­eral of the OUR, as he gave clos­ing re­marks on Tues­day evening at The Ja­maica Pe­ga­sus ho­tel, New Kingston.

“Any in­vest­ment in ICT has the po­ten­tial to mod­ernise our HR op­er­a­tions, drive busi­ness ef­fi­ciency, im­prove worker com­mu­ni­ca­tion and knowl­edge, and re­sult in eco­nomic ben­e­fits like higher pro­duc­tiv­ity, lower costs, greater ef­fi­ciency and, inevitably, new eco­nomic op­por­tu­ni­ties,” Heron added.


With a chang­ing work­force, the OUR deputy head urged busi­nesses to in­vest in ICT to mod­ernise their hu­man re­source man­age­ment so they may at­tract and har­ness the most suit­able tal­ents to im­prove ef­fi­cien­cies and grow prof­itabil­ity.

“Train­ing is es­sen­tial for the work­force in any econ­omy – de­vel­oped or de­vel­op­ing; and this is es­sen­tial to sup­port the growth agenda. ICT has helped to en­hance the abil­ity to pro­vide spe­cific and tar­geted train­ing, as we have heard dis­cussed at points dur­ing this fo­rum.


In­for­ma­tion tech­nol­ogy makes it pos­si­ble for hu­man re­sources pro­fes­sion­als to train new staff mem­bers in a more ef­fi­cient manner,” Heron stressed.

The CTO’s Sec­re­tary Gen­eral, Shola Tay­lor, said he was pleased with the out­come of the con­fer­ence, point­ing to the thought-pro­vok­ing top­ics and the spir­ited dis­cus­sions that en­sued over the two days.

Among the Com­mon­wealth coun­tries rep­re­sented at the con­fer­ence were Ja­maica, South Africa, Ghana, Tan­za­nia, Swazi­land, Kenya, Sri Lanka, Botswana, Nige­ria, Trinidad and Tobago, St Lu­cia, Cameroon, Canada and the United King­dom.

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