NEW CUSTOMER SERVICES SYSTEM
Following the successful launch of the new Integrated Customer Management System, the below information is meant to further empower you, our esteemed customers as you start to use the new system.
1. Do I get a NEW account number in the upgraded customer management system?
Yes, you will have a NEW account number sent to you via SMS. To query your new account number, send the word STATUS with your existing account number to 95551. E.g. if your existing account is 1234567-01, send Status1234567 (Don’t include the suffix 01, 02) to 95551. Customers who fall within Nairobi County, Kajiado County, Machakos County County are in the first phase of the system upgrade. and Yes, going forward, your NEW account number will be used to make payments and will be used to access your details for all other enquires. It is therefore important to have it on easy reach. No, we migrated all billing data from the old system, however if you would like to make any changes, visit our Customer Care Offices or send SMS to 95551 for registration. Send a message with your NEW account number to 95551 and feedback on your bill status will be sent to you.
Which customers are associated with changes of the first phase of the roll-out? Will I use my NEW account number to make payments? Did I need to register NEW E-billing details for the NEW account number given? If I need to query my bill through my cell phone, which are the steps to follow? How do I access my bill via the internet?
Kenya Power is in the process of finalizing a in the second phase of our roll-out. The module will offer the following services via the Internet and on a Mobile App: • Bill or Token Query • Application for Power Supply • Change of Contract Name • Reporting of Power Outages • A listing of Power Interruptions (Planned and Unplanned)