NEW CUS­TOMER SER­VICES SYS­TEM

Daily Nation (Kenya) - - SUNDAY REVIEW -

Fol­low­ing the suc­cess­ful launch of the new In­te­grated Cus­tomer Man­age­ment Sys­tem, the be­low in­for­ma­tion is meant to fur­ther em­power you, our es­teemed cus­tomers as you start to use the new sys­tem.

1. Do I get a NEW ac­count num­ber in the up­graded cus­tomer man­age­ment sys­tem?

Yes, you will have a NEW ac­count num­ber sent to you via SMS. To query your new ac­count num­ber, send the word STA­TUS with your ex­ist­ing ac­count num­ber to 95551. E.g. if your ex­ist­ing ac­count is 1234567-01, send Sta­tus1234567 (Don’t in­clude the suf­fix 01, 02) to 95551. Cus­tomers who fall within Nairobi County, Ka­ji­ado County, Machakos County County are in the first phase of the sys­tem up­grade. and Yes, go­ing for­ward, your NEW ac­count num­ber will be used to make pay­ments and will be used to ac­cess your de­tails for all other en­quires. It is there­fore im­por­tant to have it on easy reach. No, we mi­grated all billing data from the old sys­tem, how­ever if you would like to make any changes, visit our Cus­tomer Care Of­fices or send SMS to 95551 for reg­is­tra­tion. Send a mes­sage with your NEW ac­count num­ber to 95551 and feed­back on your bill sta­tus will be sent to you.

Which cus­tomers are as­so­ci­ated with changes of the first phase of the roll-out? Will I use my NEW ac­count num­ber to make pay­ments? Did I need to regis­ter NEW E-billing de­tails for the NEW ac­count num­ber given? If I need to query my bill through my cell phone, which are the steps to fol­low? How do I ac­cess my bill via the in­ter­net?

Kenya Power is in the process of fi­nal­iz­ing a in the sec­ond phase of our roll-out. The mod­ule will of­fer the fol­low­ing ser­vices via the In­ter­net and on a Mo­bile App: • Bill or To­ken Query • Ap­pli­ca­tion for Power Sup­ply • Change of Con­tract Name • Re­port­ing of Power Out­ages • A list­ing of Power In­ter­rup­tions (Planned and Un­planned)

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