When and how to talk to your hotel’s manager
A hotel’s can make your stay at a property that much better, but most guests don’t take advantage of what they offer. Following are tips on how to use your hotel’s general manager:
Although there’s no guarantee, general managers may be able to get you a room at their property when the inventory is showing as it is sold out.
It’s always worth asking to speak to them for help. If they can’t help you right now, they probably know when a room may become available and how you can snag it when it does, since they know the cycles of their inventory better than anyone.
While hotels usually assign rooms the day before guests check in, room availability often changes the day they arrive. The check-in staff has some discretion to upgrade guests, but the general manager wields more authority to do so.
If you’re looking for an upgrade, ask to speak to the manager when you arrive and before you check in. Make it clear that you want to get to know them and ask their help while you’re in town, if they’re available. Be cordial and accept their answer if they don’t have any upgrades available. Another insider tip: General managers usually look over room assignments, and if you’re a regular guest, your chances of an upgrade are higher.
Guests usually turn to the concierge staff when they want ideas of local activities, sights and restaurants, but the general manager can also help. General managers are well connected in their destination and can make introductions to local artists, store owners and managers at bars and restaurants whom you may not normally meet.
Many guests don’t meet their hotel’s general manager and may not even know who they are, but they should. Seeking out the general manager a few times during your stay just to say hello and share feedback on the hotel as well as your trip, overall, even more so when someone is doing a good job and deserves praise. This personal connection sometimes has benefits: General managers will often arrange for a round of free drinks at the hotel’s bar for guests they know. -