When and how to talk to your ho­tel’s man­ager

The East African - - THE MAGAZINE -

A ho­tel’s can make your stay at a prop­erty that much bet­ter, but most guests don’t take ad­van­tage of what they of­fer. Fol­low­ing are tips on how to use your ho­tel’s gen­eral man­ager:

Although there’s no guar­an­tee, gen­eral man­agers may be able to get you a room at their prop­erty when the in­ven­tory is show­ing as it is sold out.

It’s al­ways worth ask­ing to speak to them for help. If they can’t help you right now, they prob­a­bly know when a room may be­come avail­able and how you can snag it when it does, since they know the cy­cles of their in­ven­tory bet­ter than any­one.

While ho­tels usu­ally as­sign rooms the day be­fore guests check in, room avail­abil­ity of­ten changes the day they ar­rive. The check-in staff has some dis­cre­tion to up­grade guests, but the gen­eral man­ager wields more au­thor­ity to do so.

If you’re look­ing for an up­grade, ask to speak to the man­ager when you ar­rive and be­fore you check in. Make it clear that you want to get to know them and ask their help while you’re in town, if they’re avail­able. Be cor­dial and ac­cept their an­swer if they don’t have any up­grades avail­able. An­other in­sider tip: Gen­eral man­agers usu­ally look over room as­sign­ments, and if you’re a reg­u­lar guest, your chances of an up­grade are higher.

Guests usu­ally turn to the concierge staff when they want ideas of local ac­tiv­i­ties, sights and restau­rants, but the gen­eral man­ager can also help. Gen­eral man­agers are well con­nected in their des­ti­na­tion and can make in­tro­duc­tions to local artists, store own­ers and man­agers at bars and restau­rants whom you may not nor­mally meet.

Many guests don’t meet their ho­tel’s gen­eral man­ager and may not even know who they are, but they should. Seek­ing out the gen­eral man­ager a few times dur­ing your stay just to say hello and share feed­back on the ho­tel as well as your trip, over­all, even more so when some­one is do­ing a good job and de­serves praise. This per­sonal con­nec­tion some­times has ben­e­fits: Gen­eral man­agers will of­ten ar­range for a round of free drinks at the ho­tel’s bar for guests they know. -

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