CROSS-CUL­TURAL TEAM RE­QUIRES CLEAR NORMS

The Star (Kenya) - - News -

Man­ag­ing a mul­ti­cul­tural team can be tough. Com­mu­ni­ca­tion styles vary, and there may be dif­fer­ences in con­ven­tions around time, giv­ing feed­back, and dis­agree­ing pub­licly. To over­come th­ese dif­fer­ences, set clear norms and stick to them. Start by tak­ing into ac­count what will work best for your team as a whole. Be aware that there may be team mem­bers who find it harder to meet cer­tain ex­pec­ta­tions be­cause of their cul­tural back­grounds. For ex­am­ple, if you have es­tab­lished that team mem­bers must ar­rive at meet­ings ex­actly on time (Western-style punc­tu­al­ity), you’ll need to re­in­force that norm con­sis­tently across the group and re­mind non-West­ern­ers why be­ing on time mat­ters. Of course, some­times things change and ad­just­ment is re­quired, but keep­ing a con­sis­tent, clear struc­ture for work styles and ex­pec­ta­tions is a crit­i­cal way to cre­ate a com­mon­ground team cul­ture.

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