Hun­dreds of pas­sen­gers stranded as KQ sus­pends flights

‘I slept here af­ter we were no­ti­fied our flight to Mom­basa had tech­ni­cal is­sues. In the morn­ing, we were told to wait for 30 min­utes, then 40 min­utes, then three hours’

The Star (Kenya) - - Front Page - PA­TRICK VIDIJA @vidi­jap­atrick

Thou­sands of pas­sen­gers were left stranded yes­ter­day at the Jomo Keny­atta In­ter­na­tional Air­port as the na­tional car­rier, Kenya Air­ways, can­celled more than 24 flights.

For­mer politi­cian Kenneth Mat­iba and his fam­ily were among those stranded. Sources said KQ had told pas­sen­gers there was an “im­mi­nent de­lay due to tech­ni­cal rea­sons”.

“We re­gret to in­form you that your Oc­to­ber 2 flight KQA8604 is fac­ing an im­mi­nent de­lay. Next up­date on de­par­ture tim­ings will be in 40 min­utes. In­con­ve­nience caused are highly re­gret­ted,” read one of the mes­sages.

But the Star es­tab­lished that af­ter 45 min­utes, pas­sen­gers were told to wait for about three hours, af­ter which the mat­ter would be sorted.

By 2pm, the man­age­ment had not com­mu­ni­cated any fur­ther de­tails on what was go­ing on. This pro­voked an­gry pas­sen­gers to re­act. Some had been kept wait­ing since Satur­day night.

“I came here yes­ter­day. I slept here af­ter we were no­ti­fied our flight to Mom­basa had tech­ni­cal is­sues. In the morn­ing, we were told to wait for 30 min­utes, then 40 min­utes, then three hours, then two more hours,” said one pas­sen­ger who de­clined to be named.

“This is very dis­ap­point­ing. All my plans have been al­tered.” He said KQ only sent them flight at­ten­dants to con­sole them with snacks. The man­age­ment in­ter­vened af­ter an­gry pas­sen­gers grabbed one of the fe­male at­ten­dants and threat­ened to beat her. Ef­forts to reach Kenya Air­ways were un­suc­cess­ful as calls went unan­swered.

Jambo Jet of­fered pas­sen­gers vouch­ers they could use to book sub­se­quent flights or pur­chase food and bev­er­ages.

A mes­sage on the voucher read, “We sin­cerely apol­o­gise for the in­con­ve­nience.Kindly ac­cept this voucher as a to­ken of our ap­pre­ci­a­tion for your pa­tience. You may re­deem it for meals and re­fresh­ments at the air­port or aboard our flights on the day of is­sue.”

/NOR­BERT AL­LAN

Kenya Air­ways plane takes off at Moi In­ter­na­tional Air­port in Mom­basa

Newspapers in English

Newspapers from Kenya

© PressReader. All rights reserved.