Eti­had Air­ways opens new state-of-the-art crew brief­ing cen­ter

Kuwait Times - - BUSINESS -

ABU DHABI: Eti­had Air­ways has of­fi­cially opened a new state-of-the-art Crew Brief­ing Cen­tre (CBC) at its hub in Abu Dhabi, cap­i­tal of the United Arab Emi­rates.

The pur­pose-built crew ter­mi­nal, the first built by the air­line, is the most ad­vanced of its kind in the re­gion, and is fit­ted with lead­ing-edge bag­gage han­dling sys­tems, elec­tronic check-in kiosks, se­cu­rity and cus­toms scan­ning equip­ment and E-gate fa­cil­i­ties for im­mi­gra­tion con­trol.

The air­line will pro­vide user-friendly tech­nol­ogy and con­ve­nience for its 2,250 flight crew and ap­prox­i­mately 5,800 cabin crew dur­ing the check-in and brief­ing pro­cesses prior to board­ing their flights. Op­er­at­ing crews will be pro­vided with up-to-date flight in­for­ma­tion such as flight plans, weather re­ports, des­ti­na­tion in­for­ma­tion, ser­vice pro­to­col and pas­sen­ger data, for re­view in ded­i­cated brief­ing ar­eas within the CBC.

James Ho­gan, Eti­had Air­ways’ Pres­i­dent and Chief Ex­ec­u­tive Of­fi­cer, said: “We are tremen­dously proud to open this spec­tac­u­lar fa­cil­ity, which has been de­signed and built to pro­vide our op­er­at­ing crew, and those of our part­ner air­lines, with the lat­est tech­no­log­i­cal ad­vances and the ut­most con­ve­nience.

“The Crew Brief­ing Cen­tre will al­low us to meet the chal­lenges of an ever-trans­form­ing busi­ness and to meet the phe­nom­e­nal growth of both Eti­had Air­ways and Abu Dhabi well into the fu­ture. This will be par­tic­u­larly im­por­tant in the pe­riod lead­ing up to the open­ing of the new Mid­field Ter­mi­nal.”

The tech­nol­ogy used in the CBC al­lows op­er­at­ing crews to start their travel from home by us­ing their phones and tablet de­vices to con­nect to the cen­tre, pro­vid­ing the air­line with a higher de­gree of vis­i­bil­ity to guar­an­tee a seam­less op­er­a­tion. On their jour­ney to the air­port, crew mem­bers will re­ceive real-time in­for­ma­tion about the flight and the air­line will re­ceive up-to-date in­for­ma­tion about their ex­pected ar­rival time at the air­port.

Lo­cated adjacent to Ter­mi­nal 1 at Abu Dhabi Air­port, the ex­pan­sive new fa­cil­ity mea­sures ap­prox­i­mately 88,264 ft≤ set over two floors, con­sist­ing of a steel frame struc­ture with a be­spoke cladding sys­tem re­flect­ing Eti­had Air­ways’ ‘Facets of Abu Dhabi’ cor­po­rate de­sign, and fea­tures branded fleet and prod­uct ren­ders through­out the build­ing, with a su­pe­rior high qual­ity fin­ish. The con­tract for the build­ing of the CBC was awarded to lead­ing Bri­tish con­struc­tion firm McLaren, which op­er­ates from its two UAE bases lo­cated in Abu Dhabi and Dubai.

The ter­mi­nal fea­tures 20 ful­lye­quipped pi­lot and cabin crew brief­ing rooms, four of which can be joined to ac­com­mo­date larger Air­bus A380 crews.

Eti­had Air­ways has opened three crew lounges within the CBC. The lux­u­ri­ous Land­side Lounge, lo­cated on the first floor, is equipped with com­pli­men­tary WiFi, Mac Book com­put­ers, hot and cold bev­er­age sta­tions, and shower fa­cil­i­ties. The smaller Air­side Lounge is equipped with the same fa­cil­i­ties with the ex­cep­tion of show­ers. The air­line has also pro­vided a land­side Quiet Room where crew can re­lax in a calm en­vi­ron­ment be­fore they com­mence their du­ties.

The CBC boasts laun­dry and dryclean­ing ser­vices, a mail room and a 24-hour cof­fee shop serv­ing light meals and snacks. A ded­i­cated du­tyfree out­let will open within the ar­rivals hall.

The Guest Ser­vices depart­ment, which over­sees the air­line’s cabin crew, has re­lo­cated its Per­for­mance Man­agers to the CBC to en­hance com­mu­ni­ca­tion be­tween cabin crew and man­age­ment, pro­vid­ing ac­cess to the lat­est up­dates, in­for­ma­tion and ad­vice. An em­ployee ser­vice desk pro­vid­ing HR as­sis­tance and travel in­for­ma­tion has also been set up at the cen­ter.

The CBC was com­pleted with the co­op­er­a­tion and sup­port re­ceived from Abu Dhabi Air­ports Com­pany (ADAC), which re­leased the nec­es­sary land re­quired, and which was in­stru­men­tal in expediting the ap­proval of the ap­pro­pri­ate per­mits nec­es­sary for the con­struc­tion of the fa­cil­ity.

The CBC is an air­side / land­side fa­cil­ity which also ac­com­mo­dates gov­ern­ment en­ti­ties such as Po­lice, Cus­toms, Im­mi­gra­tion and State Se­cu­rity, and meets all nec­es­sary health and safety re­quire­ments set by the rel­e­vant au­thor­i­ties.

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