How to make the per­fect busi­ness call

Kuwait Times - - LIFESTYLE - By Has­san Al-Mo­sawi

Com­mu­ni­ca­tion is 60 per­cent body lan­guage, 30 per­cent tone of voice and ap­prox­i­mately 10 per­cent is what you ac­tu­ally say. Gen­er­ally this gives us a great ad­van­tage as we needn’t put too much em­pha­sis on what to say but how to de­liver the mes­sage.

How­ever, how can we com­mu­ni­cate ef­fec­tively over the phone? Where 60 per­cent of our com­mu­ni­ca­tion power can­not be ex­er­cised. Here is a list of notes to take on board to en­sure your phone calls de­liver the best pos­si­ble re­sults!

Emo­tions can be felt - get in state!

Ever spo­ken to some­one and as soon as they pick up the phone you ask “What’s wrong??” Or sim­i­larly called some­one who lifted your mood for one rea­son or an­other. Which of the two would you rather speak to on a daily ba­sis ... or bet­ter yet be in busi­ness with? Our voice is much more ex­pres­sive than we think! The dy­nam­ics of one’s tone in­clude the speed at which they speak, the pitch and vol­ume.

In or­der to have ef­fec­tive phone calls, you need those you speak to, en­joy ev­ery con­ver­sa­tion. Put a big smile on your face, make sure you are en­thu­si­as­tic about the call and witness a change in how peo­ple in­ter­act with you and how con­ta­gious your en­ergy is.

Im­prove your pos­ture

Ever no­ticed the au­to­matic reaction, when the phone call is im­por­tant we stand up! That’s be­cause we want to make sure our voice is clear and pow­er­ful. So don’t slouch when tak­ing or mak­ing calls, in­stead sit up­right and make way for the power to come through.

Use pos­i­tive lan­guage

Since you need to em­pha­size more ex­cite­ment with less com­mu­ni­ca­tion. Use words that ex­cite peo­ple. Pas­sion­ate . . ex­cited . . . look­ing for­ward etc. Words that seem to be go­ing in­stinct are usu­ally the ones with most im­pact.

Peo­ple are al­ways at­tracted to a pos­i­tive mind­set. With this lan­guage it will seem that noth­ing is im­pos­si­ble. On the same to­ken, do avoid the use of neg­a­tive lan­guage that may trig­ger in oth­ers more than you bar­gained for.

Lis­ten lis­ten lis­ten

There is noth­ing more sat­is­fy­ing than for a per­son to hear their own voice. To feel they are un­der­stood and val­ued. Be sure never to over­whelm or make any com­mu­ni­ca­tion solely about your needs. Care for oth­ers and you will see in­stant re­wards as they do their best to co-op­er­ate with you.

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