Amid breach, some Ya­hoo users find­ing it hard to exit

Kuwait Times - - TECHNOLOGY -

As Ya­hoo’s em­bat­tled email ser­vice suf­fers through a slew of bad news, in­clud­ing a hack that com­pro­mised more than 500 mil­lion ac­counts, some users are find­ing it hard to leave. Au­to­matic email for­ward­ing was dis­abled at the be­gin­ning of the month, sev­eral users told AP. While those who’ve set up for­ward­ing in the past are un­af­fected, some who want to leave over re­cent hacking and sur­veil­lance rev­e­la­tions are struggling to switch to ri­val ser­vices. “This is all ex­tremely sus­pi­cious tim­ing,” said Ja­son Dan­ner, who runs an in­for­ma­tion tech­nol­ogy busi­ness in Auck­land, New Zealand, and is try­ing to quit Ya­hoo af­ter 18 years with the email provider.

Ya­hoo Inc ini­tially de­clined to com­ment on the re­cent change be­yond point­ing to a three-line no­tice on Ya­hoo’s help site which says that that the com­pany tem­po­rar­ily dis­abled the fea­ture “while we work to im­prove it”. Af­ter the AP pub­lished this story, the com­pany is­sued a state­ment say­ing Ya­hoo was work­ing on get­ting au­to­matic for­ward­ing “back up and run­ning as soon as pos­si­ble”. In the mean­time, the com­pany said it con­tin­ued to sup­port other op­tions such as mul­ti­ple ac­count man­age­ment , which al­lows users to jug­gle sev­eral email ser­vices at once. Like for­ward­ing postal mail, email for­ward­ing makes sure users don’t miss im­por­tant mes­sages as they swap one ad­dress for an­other. The fea­ture has been “a ba­sic con­cept for 15 years for just about every email provider out there,” said Brian McIn­tosh, who owns a small tech­nol­ogy busi­ness and first alerted AP to the is­sue. “All of a sud­den it’s un­der devel­op­ment,” McIn­tosh said in a tele­phone in­ter­view. “And only at Ya­hoo.”Ya­hoo’s users have been hit by a one-two punch of dis­clo­sures. First, the com­pany re­vealed in Septem­ber that hackers stole the per­sonal in­for­ma­tion of roughly a half bil­lion peo­ple, a record-breaking theft that ap­peared to have gone undis­cov­ered for some two years. More re­cent rev­e­la­tions con­cern re­ports that Ya­hoo opened its users’ emails to govern­ment sur­veil­lance. Al­though it’s un­clear whether ei­ther is­sue will lead to a real ex­o­dus from Ya­hoo, sev­eral peo­ple told AP they were leav­ing or had al­ready left the ser­vice be­cause of the neg­a­tive head­lines. — AP

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