Sam­sung sends fire-proof boxes for Galaxy Note 7 re­turns

Kuwait Times - - TECHNOLOGY -

Sam­sung Elec­tron­ics said yes­ter­day it is send­ing fire-re­sis­tant pack­ages to its cus­tomers in the US as a pre­cau­tion against pos­si­ble fires or ex­plo­sions from Galaxy Note 7s they re­turn to re­tail­ers.

Sam­sung is of­fer­ing pre­paid ship­ping boxes as an op­tion for US con­sumers who pur­chased the phones on its web­site, Sam­sung.com. It said con­sumers who pur­chased their Note 7 phones from mo­bile car­ri­ers should visit the car­ri­ers’ web­sites for re­call in­struc­tions.

On Tues­day, Sam­sung said it was dis­con­tin­u­ing the Note 7 phones just two months af­ter their launch, af­ter two re­calls and many re­ports of fires. Sam­sung must now deal with re­ceiv­ing back more than 1.5 mil­lion Galaxy Note 7 phones, both the orig­i­nal ones and those is­sued as re­place­ments. Most were sold in the US and South Korea.

A video on YouTube dated Tues­day shows a man it says is at the XDA De­vel­op­ers of­fice in the US, un­pack­ing a kit con­tain­ing a static shield bag, ther­mally in­su­lated boxes, gloves and in­struc­tions for ground ship­ping only. “We have just re­ceived this crazy Galaxy Note 7 re­turn kit,” the per­son said in the video.

Ac­cord­ing to the XDA De­vel­op­ers fo­rum, Sam­sung’s pack­ing in­struc­tions say the Note 7 should be put in the static shield bag and then in a box la­beled “OEM Re­place­ment” to be put in­side an “In­ner Box” and a “Re­cov­ery Box.” Ship­ping com­pa­nies re­port­edly had com­plained they did not want to han­dle Note 7 re­turns be­cause of fire con­cerns.

Sam­sung said the pack­ag­ing kits con­form with US re­quire­ments for ship­ping lithium-ion bat­ter­ies or de­vices con­tain­ing them that are sub­ject to a re­call. —AP

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