China users com­plain­ing of com­bustible iPhones

Kuwait Times - - TECHNOLOGY -

Sev­eral Chi­nese iPhone users have claimed that their hand­sets caught fire or ex­ploded, ac­cord­ing to a Shang­hai con­sumer watch­dog which called on tech gi­ant Ap­ple to ad­dress the com­plaints. Fresh on the heels of Sam­sung’s world­wide Galaxy Note 7 safety fi­asco, the state-run Shang­hai Con­sumer Coun­cil said it had re­ceived eight re­ports in re­cent months of iPhones that spon­ta­neously com­busted while be­ing used or charged. The re­port, seen on the coun­cil’s web­site, was posted Fri­day.

It quoted one woman as say­ing her iPhone 6s Plus ex­ploded in Au­gust, shat­ter­ing the screen and leav­ing the bat­tery and back of the phone black­ened. Ap­ple pro­vided the woman with a new iPhone but did not ad­dress the cause of the in­ci­dent, the re­port said. “Ap­ple should be re­spon­si­ble for con­sumers” and deal with com­plaints in a timely man­ner, the coun­cil said. “A large amount of con­sumer com­plaints are not solved ef­fec­tively.”

The coun­cil said it has re­ceived a six­fold surge in to­tal com­plaints against Ap­ple in the past two months, in­clud­ing sud­den shut­downs of the iPhone 6 and 6s even though bat­ter­ies still have enough power. The coun­cil did not make clear where the com­plain­ing iPhone users were lo­cated. Ap­ple last month of­fered to change iPhone 6s bat­ter­ies for Chi­nese users who com­plained of what the com­pany called “ac­ci­den­tal shut­down”.

The of­fer was ef­fec­tive for hand­sets made between Septem­ber-Oc­to­ber, 2015. At the time iPhone in­sisted the shut­downs did not con­sti­tute a safety prob­lem. AFP was un­able to im­me­di­ately ob­tain a re­sponse from Ap­ple in China over the con­sumer watch­dog re­port. Sam­sung suf­fered a se­vere blow over its Galaxy Note 7’s woes. The huge South Korean elec­tron­ics man­u­fac­turer was forced to re­call some 2.5 mil­lion units. — AFP

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