Office boys become clerks
To start with, asking about a Cabinet formation in Kuwait is motivated by exploring how the inquirer’s interests will be handled for a short time rather than by a wish to achieve any development!
He who reads articles 24 and 25 of the civil services decree law number 15/1979 will find an explanation for many phenomenal role-shifts and misunderstandings of the concept of public service and administrative jobs, because these two particular articles have long been neglected. We have all processed transactions at government establishments and experienced repeated unwanted mishaps that we have failed to overcome despite spending millions on training and behavioral courses.
The phenomenon of using office boys in running administrative work and tending to transactions is a great insult to the public. Some office boys have grown so important and influential that they have become responsible for receiving and giving back files
“employee has to do the job himself and treat the public properly”
and even finishing transactions quicker with a little recommendation, which is a clear violation of article 24, clause A, which states that an “employee has to do the job himself and treat the public properly”.
Another phenomenal change that is becoming a daily routine people with various transactions have to respect is the ritual of massive breakfasts behind closed doors, during which all transactions are turned down. There is also the changing of offices’ interior designs to match the habits and traditions of their occupants, both employees and senior officials. Some have even been using different paints, colors and decorations and allocating special rest or even sleep corners within offices.
The Civil Service Commission (CSC) is to blame for such phenomenal violations because it failed to change administrative methodology by imposing stricter penalties and activating periodic monitoring at all establishments. We have never heard that a newlyrecruited employee receives a list of conditions for a certain job including rights, duties and don’ts. What is actually happening is that any new recruit gets assigned to a certain establishment where he meets his future colleagues, and together they go on doing what we mentioned above. How will we ever achieve any development then?!
Talk about ‘wide gaps’ or ‘there is no use’ that has been used by many officials is only meant to release themselves from blame, while in fact it reflects their incapability and laziness. The main reason behind the deterioration of any public service is blaming public servants alone for it, which can be easily seen in many countries including neighboring ones, if we only learn the lesson! — Translated by Kuwait Times