Warba Bank launches ‘Ex­press Bill’ for au­to­matic pay­ments

Kuwait Times - - BUSINESS -

Warba Bank, Kuwait’s best in­vest­ment bank and cor­po­rate con­sul­tancy in­sti­tu­tion, is step­ping up ef­forts to de­velop its dig­i­tal in­fra­struc­ture through pro­vid­ing its cus­tomers with time-and-ef­fort-sav­ing tech­no­log­i­cal bank­ing so­lu­tions that en­able them to eas­ily man­age their bank­ing oper­a­tions through on­line and mo­bile ap­pli­ca­tions. As a re­sult, the Bank has re­cently topped its ‘Ex­press’ e-ser­vices by launch­ing its new ‘ Ex­press Bill ‘ ser­vice for the au­to­matic pay­ment of mo­bile phone bills. The new ser­vice is de­signed to pro­vide con­ve­nience and flex­i­bil­ity to cus­tomers’ lives as now they no longer need to man­age the process ev­ery sin­gle month.

Through the new ser­vice, Warba Bank’s cus­tomers can also au­to­mat­i­cally pay their own monthly bills and those of their fam­ily mem­bers at once and with a bank­ing process to sched­ule the au­to­matic de­duc­tion of the val­ues of those bills by fol­low­ing sim­ple and easy steps.

The cus­tomer can cre­ate, view and edit the ‘ Ex­press Bill ‘ sched­ules through on­line bank­ing ser­vices. First, the client signs into their on­line ac­count and then goes to the “Pay­ment Ser­vices” sec­tion and se­lects “Ex­press Bill “. These steps are fol­lowed by cre­at­ing a new sched­ule and se­lect­ing the ac­count that the cus­tomer would like to deduct the bill value from, and then se­lect­ing the pre-de­fined tele­phone num­ber, which can be spec­i­fied in the pre-de­fined phone num­bers sec­tion.

After that, the cus­tomer can opt to pay the bill or re-charge and then they can en­ter the amount and the pay­ment day of each month. It should be noted that the de­duc­tion of the value set in ad­vance by the cus­tomer will be au­to­mat­i­cally done on the fixed date on a monthly ba­sis. This saves the cus­tomer the trou­ble of do­ing the bank­ing process ev­ery time they want to pay their mo­bile bills. In ad­di­tion, the bank’s cus­tomer can pay more than two bills via ‘ Ex­press Bill ‘, with a min­i­mum pay­ment of KD 1.00 and a max­i­mum pay­ment of KD 100. The min­i­mum amount of re-charge is KD 3, and the max­i­mum is KD 100.

Com­ment­ing on that new ser­vice, Mr Haitham Al-Terkait, Chief Tech­nol­ogy Of­fi­cer in Warba Bank, said: “One of the main bases of the Bank’s new fiveyear strat­egy (for the years 20172021) is the de­vel­op­ment of the Bank’s dig­i­tal in­fra­struc­ture by pro­vid­ing so­phis­ti­cated elec­tronic ser­vices that mimic what is most im­por­tant to the cus­tomer. To achieve an ad­vanced po­si­tion in elec­tronic bank­ing ser­vices, the Bank launched a range of ad­vanced ser­vices in line with the spirit of the tech­no­log­i­cal era and the dig­i­tal progress wit­nessed by the bank­ing sec­tor glob­ally and has be­come an ur­gent re­quire­ment of cus­tomers due to its ease and flex­i­bil­ity in the com­ple­tion of bank­ing trans­ac­tions from any­where, sav­ing time and ef­fort.

‘Ex­press Up­date’ ser­vice, which al­lows cus­tomers to up­load a pic­ture of their civil ID’s to up­date their data. ‘Ex­press Chat’ ser­vice, which al­lows the web­site’s vis­i­tors to com­mu­ni­cate di­rectly with the bank staff and get an­swers to their queries. ‘Ex­press Fi­nance’ ser­vice, which al­lows the cus­tomer to ap­ply for fi­nanc­ing through the web­site for ini­tial ap­proval by sim­ply us­ing their elec­tronic sig­na­ture.

‘Ex­press Check’ ser­vice, which can be used on the bank’s web­site. It en­ables the cus­tomer to re­quest a cheque book and choose the branch that they want to get it from. ‘Ex­press Trans­fer’ ser­vice, which al­lows cus­tomers to trans­fer money to more than one ben­e­fi­ciary at once. ‘Ex­press Log in’ ser­vice, which is a lead­ing ser­vice through smart­phones and Warba On­line Ap­pli­ca­tion through which cus­tomers can ac­cess their ac­counts us­ing a fin­ger­print.”

Haitham Al-Terkait

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