Dell Tech­nolo­gies ex­plores next era of hu­man-ma­chine part­ner­ship

Kuwait Times - - TECHNOLOGY -

In 2030 ev­ery or­ga­ni­za­tion will be a tech­nol­ogy or­ga­ni­za­tion and as such busi­nesses need to start think­ing to­day about how to fu­ture-proof their in­fra­struc­ture and work­force, ac­cord­ing to a re­port pub­lished by Dell Tech­nolo­gies. The re­search, led by the In­sti­tute for the Fu­ture (IFTF) along­side 20 tech­nol­ogy, aca­demic and busi­ness ex­perts from across the globe, looks at how emerg­ing tech­nolo­gies such as ar­ti­fi­cial in­tel­li­gence, ro­bot­ics, vir­tual re­al­ity, aug­mented re­al­ity and cloud com­put­ing, will trans­form our lives and how we work over the next decade.

The re­port ti­tled 'The Next Era of Hu­man-Ma­chine Part­ner­ships' also of­fers in­sight on how con­sumers and busi­nesses can pre­pare for a so­ci­ety in flux. The re­port fore­casts that emerg­ing tech­nolo­gies, sup­ported by mas­sive ad­vance­ments in soft­ware, big data and pro­cess­ing power, will re­shape lives. So­ci­ety will en­ter a new phase in its re­la­tion­ship with ma­chines, which will be char­ac­ter­ized by:

Even greater ef­fi­ciency and pos­si­bil­ity than ever be­fore, help­ing hu­mans tran­scend our lim­i­ta­tions

Hu­mans as "dig­i­tal con­duc­tors" in which tech­nol­ogy will work as an ex­ten­sion of peo­ple, help­ing to bet­ter di­rect and man­age daily ac­tiv­i­ties.

Work chas­ing peo­ple, in which by us­ing ad­vanced data-driven match­mak­ing tech­nolo­gies, or­ga­ni­za­tions can find and em­ploy tal­ent from across the world.

Peo­ple learn­ing "in the mo­ment," as the pace of change will be so rapid that, new in­dus­tries will be cre­ated and new skills will be re­quired to sur­vive.

Dell Tech­nolo­gies com­mis­sioned the study to help com­pa­nies nav­i­gate an un­cer­tain world and pre­pare for the fu­ture. To­day, dig­i­tal dis­rup­tion is ruth­lessly re­draw­ing in­dus­tries. For the first time in mod­ern his­tory, global lead­ers can't pre­dict how their in­dus­try will fare fur­ther down the line. Ac­cord­ing to Dell's Dig­i­tal Trans­for­ma­tion Index, 52 per­cent of se­nior de­ci­sion mak­ers across 16 coun­tries have ex­pe­ri­enced sig­nif­i­cant dis­rup­tion to their in­dus­tries as a re­sult of dig­i­tal tech­nolo­gies. And nearly one in two busi­nesses be­lieve there's a pos­si­bil­ity their com­pany will be­come ob­so­lete within the next three to five years.

"Never be­fore has the in­dus­try ex­pe­ri­enced so much dis­rup­tion. The pace of change is very real, and we're now in a do-or-die land­scape. To leap ahead in the era of hu­man-ma­chine part­ner­ships, ev­ery busi­ness will need to be a dig­i­tal busi­ness, with soft­ware at its core," said Jeremy Bur­ton, chief mar­ket­ing of­fi­cer, Dell. "But or­ga­ni­za­tions will need to move fast and build ca­pac­ity in their ma­chines, ready their in­fra­struc­ture and en­able their work­force in or­der to power this change."

"We've been ex­posed to two ex­treme per­spec­tives about ma­chines and the fu­ture: the anx­i­ety-driven is­sue of tech­no­log­i­cal un­em­ploy­ment or the over op­ti­mistic view that tech­nol­ogy will cure all our so­cial and en­vi­ron­men­tal ills," said Rachel Maguire, re­search di­rec­tor, In­sti­tute for the Fu­ture. "In­stead we need to fo­cus on what the new re­la­tion­ship be­tween tech­nol­ogy and peo­ple could look like and how we can pre­pare ac­cord­ingly. If we en­gage in the hard work of em­pow­er­ing hu­man-ma­chine part­ner­ships to suc­ceed, their im­pact on so­ci­ety will en­rich us all."

In 2030 hu­mans' re­liance on tech­nol­ogy will evolve into a true part­ner­ship with hu­mans, bring­ing skills such as cre­ativ­ity, pas­sion and an en­tre­pre­neur­ial mind­set. This will align with the ma­chines' abil­ity to bring speed, au­toma­tion and ef­fi­cien­cies, and the re­sult­ing pro­duc­tiv­ity will al­low for new op­por­tu­ni­ties within in­dus­tries and roles. By 2030 per­son­al­ized, in­te­grated ar­ti­fi­cial in­tel­li­gence (AI) as­sis­tants will go well be­yond what as­sis­tants can do now. They'll take care of us in pre­dic­tive and au­to­mated ways.

Tech­nol­ogy won't nec­es­sar­ily re­place work­ers, but the process of find­ing work will change. Work will cease to be a place but a se­ries of tasks. Ma­chine learn­ing tech­nolo­gies will make in­di­vid­u­als' skills and com­pe­ten­cies search­able, and or­ga­ni­za­tions will pur­sue the best tal­ent for dis­crete tasks. An es­ti­mated 85 per­cent of jobs in 2030 haven't been in­vented yet. The pace of change will be so rapid that peo­ple will learn "in-the-mo­ment" us­ing new tech­nolo­gies such as aug­mented re­al­ity and vir­tual re­al­ity. The abil­ity to gain new knowl­edge will be more valu­able than the knowl­edge it­self.

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