Mo­bile net­work operator: clients use in­ter­net abroad three times more often

Baltic News Network - - News -

After the can­cel­la­tion of roam­ing tar­iffs in the Euro­pean Union, clients abroad have started us­ing in­ter­net three times more, says Tele2 chair­man Valdis Van­cov­ics.

«We have data about peo­ple’s use of in­ter­net in June – in­ter­net use abroad has in­creased three times. I’ve heard pos­i­tive feedback from clients who find it very pos­i­tive that they no longer have to count every spent megabyte to use nav­i­ga­tion apps, look up news and do other things us­ing mo­bile in­ter­net,» says Van­cov­ics.

At the same time, he says the EU di­rec­tive brought telecom­mu­ni­ca­tion op­er­a­tors ma­jor changes. «I might even say that those were the big­gest changes since the mar­ket’s lib­er­al­iza­tion in 1993. It has made Europe a uni­fied ter­ri­tory in terms of com­mu­ni­ca­tion use. Fun­da­men­tal changes for which we have been pre­par­ing a long time have been re­al­ized,» says Tele2 chair­man.

He also ad­mits that the tar­iff rise that ac­com­pa­nied the di­rec­tive con­trib­uted to the com­pany’s turnover rise. It was a nec­es­sary step to re­al­ize re­quire­ments of the di­rec­tive across Europe.

Van­cov­ics added that sharp dis­cus­sions about tar­iff rise caused by the di­rec­tive in­tro­duc­tion were present in nearly all EU mem­ber states.

Also Tele2 man­ager says that tar­iff fluc­tu­a­tions, more than 5,000 clients left their op­er­a­tors in favour of join­ing Tele2. 10-15% of ex­ist­ing Tele2 clients have con­sid­ered chang­ing their tar­iff plan, be­cause they do not re­quire com­mu­ni­ca­tion ser­vices in the EU.

«Managing our tar­iffs, we try to pick the ones that would be ap­pro­pri­ate the most for our clients. I think we have done well, con­sid­er­ing that only 10-15% of our clients con­sid­ered chang­ing tar­iff plans. Con­sid­er­ing the scale of changes, it is a very good in­dex,» says Van­cov­ics.

He also notes that Com­pe­ti­tion Coun­cil’s con­clu­sion on the in­crease of prices for mo­bile net­work ser­vices prior to the di­rec­tive’s adop­tion. «I would like to con­grat­u­late the Com­pe­ti­tion Coun­cil for re­spond­ing to this mat­ter in due time. We have met with them and have pro­vided the nec­es­sary ex­pla­na­tions. I hope the coun­cil eval­u­ates the sit­u­a­tion soon. I am con­vinced the Com­pe­ti­tion Coun­cil will work ob­jec­tively and rea­son­ably,» said Tele2 man­ager. Van­cov­ics is con­fi­dent that the con­clu­sion from the Com­pe­ti­tion Coun­cil will be pos­i­tive: «The coun­cil stud­ies whether or not an il­le­gal agree­ment is present on the mar­ket. We work in ac­cor­dance with in­ter­na­tional stan­dards. We will never risk los­ing rep­u­ta­tion and be­ing charged enor­mous fines,» he says.


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