Mobile network operator: clients use internet abroad three times more often
After the cancellation of roaming tariffs in the European Union, clients abroad have started using internet three times more, says Tele2 chairman Valdis Vancovics.
«We have data about people’s use of internet in June – internet use abroad has increased three times. I’ve heard positive feedback from clients who find it very positive that they no longer have to count every spent megabyte to use navigation apps, look up news and do other things using mobile internet,» says Vancovics.
At the same time, he says the EU directive brought telecommunication operators major changes. «I might even say that those were the biggest changes since the market’s liberalization in 1993. It has made Europe a unified territory in terms of communication use. Fundamental changes for which we have been preparing a long time have been realized,» says Tele2 chairman.
He also admits that the tariff rise that accompanied the directive contributed to the company’s turnover rise. It was a necessary step to realize requirements of the directive across Europe.
Vancovics added that sharp discussions about tariff rise caused by the directive introduction were present in nearly all EU member states.
Also Tele2 manager says that tariff fluctuations, more than 5,000 clients left their operators in favour of joining Tele2. 10-15% of existing Tele2 clients have considered changing their tariff plan, because they do not require communication services in the EU.
«Managing our tariffs, we try to pick the ones that would be appropriate the most for our clients. I think we have done well, considering that only 10-15% of our clients considered changing tariff plans. Considering the scale of changes, it is a very good index,» says Vancovics.
He also notes that Competition Council’s conclusion on the increase of prices for mobile network services prior to the directive’s adoption. «I would like to congratulate the Competition Council for responding to this matter in due time. We have met with them and have provided the necessary explanations. I hope the council evaluates the situation soon. I am convinced the Competition Council will work objectively and reasonably,» said Tele2 manager. Vancovics is confident that the conclusion from the Competition Council will be positive: «The council studies whether or not an illegal agreement is present on the market. We work in accordance with international standards. We will never risk losing reputation and being charged enormous fines,» he says.