How Enterprises Can Benefit
Let us count the ways: 1. More efficiency across the board In addition to the basic “passive” applications mentioned above (monitoring and access), wearables can boost employee efficiency by giving them access to data in real time, while keeping their hands free to handle tools or equipment. For example, wearables like smart glasses can enable video-assisted collaboration between co-workers in different departments or locations. This allows affordable and accurate real-time coaching, resulting in economies of time, transportation, and logistics. Such an application could also be extended to customers who have their own wearables, to provide them with more efficient aftersales services such as installation, troubleshooting, and upgrading instructions.
On the implementation level, enterprises will need to develop certain strategies to ensure the right devices are used for the right purposes. This involves prioritizing and extending Wi-fi network coverage to ensure connectivity for remote workers.
The other side of the coin is that employees might have privacy concerns when it comes to being monitored through devices, which might dampen their enthusiasm. This issue needs to be addressed early on and transparently to ensure a smooth implementation and buy-in.
2. Wearables-generated data The universe of customer data – whether it comes from marketing, sales, customer service interactions, or web/app analytics – is expanding minute by minute. With the coming of wearables, available data will increase exponentially and constantly. Wearables-generated data will have a high impact in helping enterprises make informed decisions in real time. Forward-thinking companies believe that the influx of information will reshape the business world by creating new technologies, services, and even entirely new industries.
For now, the use of wearable tech data is still in its infancy. According to the Salesforce report, only 8% of early adopters say they are fully ready to gain actionable insights from employee and customer data generated from wearables. With the next generation of wearables like Apple Watch hitting the market, there will be another layer of data to the table, making it more important than ever for businesses to develop action-oriented strategies.
3. A supporting app ecosystem As the app ecosystem matures, there will be more business applications and more sophisticated multitasking devices. Many of the recent developments in the sector have come from startups and smaller companies. But they are not alone anymore. Adopters of wearables – both individuals and corporations – are venturing into this territory on their own. In fact, key players have begun focusing on platforms such as Google’s Android Wear, Samsung’s SAMI data architecture, or Intel’s Edison design platform, providing the right environment for more potential stakeholders to populate the sector with apps. As wearables and their apps flood markets, it will become easier, and more affordable for companies to adopt and customize wearables for their needs.