DUBAI

THE CITY OF TO­MOR­ROW

Arabnet - The Quarterly - - Technology - By Rita Makhoul | @ram­pur­ple

As smart tech­nol­ogy prop­a­gates around the globe, the move­ment within mod­ern cities to ap­ply these in­no­va­tions to the most press­ing prob­lems has given rise to the con­cept of a smart city. Dubai, pri­mar­ily known for ar­chi­tec­tural mar­vels and lux­ury liv­ing, is an in­spir­ing alchemy of pro­found tra­di­tions has am­bi­tiously adopted a dis­tinc­tive ap­proach to evolve into a smart city and set the stan­dard for smart cities world­wide.

The Smart Dubai ini­tia­tive was in­tro­duced in 2014 to es­tab­lish Dubai as the smartest city in the world by 2017, and has cho­sen hap­pi­ness as the mea­sure of suc­cess of its smart city en­deav­ors. Dubai was al­ready ranked sev­enth on the Hap­pi­ness In­dex in 2014, and the im­pact the city can cre­ate with the goal of driv­ing hap­pi­ness is im­mense. Aligned with His High­ness Sheikh Mo­hammed bin Rashid Al Mak­toum’s vi­sion, tech­nol­ogy plays a vi­tal role as an en­abler to achieve this goal.

The ini­tia­tive aims to en­cour­age col­lab­o­ra­tion be­tween the pub­lic and pri­vate sec­tors to achieve tar­gets in six strate­gic pil­lars: smart life, smart trans­porta­tion, smart so­ci­ety, smart econ­omy, smart gov­er­nance, and smart en­vi­ron­ment, each of which will lever­age the strong ICT in­fra­struc­ture the city is cur­rently de­vel­op­ing. Sup­port­ing the smart city ini­tia­tive is the com­mit­ment to open data and a gov­er­nance sys­tem that will en­able cross-func­tional col­lab­o­ra­tion in the pur­suit of seam­less ur­ban ser­vices.

Within these six di­men­sions, the strat­egy in­cludes the im­ple­men­ta­tion of over 100 ini­tia­tives in ar­eas such as trans­port, com­mu­ni­ca­tions, in­fra­struc­ture, elec­tric­ity, eco­nomic ser­vices and ur­ban plan­ning, and a plan of 1,000 ser­vices to trans­form the gov­ern­ment and the pri­vate sec­tor to get “smart.” Smart Dubai is col­lab­o­rat­ing with 11 strate­gic part­ners to achieve the vi­sion: The Dubai Elec­tric­ity and Water Au­thor­ity (DEWA), The Ex­ec­u­tive Coun­cil, The Dubai Health Au­thor­ity (DHA), The Roads and Trans­port Au­thor­ity (RTA), The Depart­ment of Tourism and Com­merce Mar­ket­ing (DTCM), Dubai Po­lice

Force, Dubai Mu­nic­i­pal­ity, Dubai Smart Gov­ern­ment (DSG), The Depart­ment of Eco­nomic De­vel­op­ment (DED), The Dubai Sil­i­con Oa­sis Au­thor­ity (DSOA), and Dubai De­sign Dis­trict (d3).

Strate­gic Ad­vi­sor to the Smart Dubai Of­fice, Xis­che & Co. in­tro­duced us to some of the very am­bi­tious ini­tia­tives: been rolled out to over 30 gov­ern­ment en­ti­ties and in use at ser­vice coun­ters, web­sites, and kiosks wher­ever cus­tomers in­ter­act with these en­ti­ties. Over 2 mil­lion votes have been re­ceived so far, and ev­ery vote is cap­tured in the Hap­pi­ness Me­ter In­dex, a pow­er­ful dash­board that can show par­tic­i­pat­ing en­ti­ties the hap­pi­ness score at ev­ery sin­gle touch­point. The Hap­pi­ness Me­ter is cur­rently also offfff­fered com­pletely free of charge to the pri­vate sec­tor as well to pro­vide a greater in­sight into hap­pi­ness lev­els across the city and var­i­ous in­dus­tries.

Dubai Data Ini­tia­tive

Dubai has rec­og­nized the need to share data and has de­vel­oped a leg­isla­tive frame­work to sup­port its smart-city strat­egy. The Dubai Data ini­tia­tive is led by the Dubai Data Es­tab­lish­ment and de­creed by the Dubai Data Law of 2015. The ini­tia­tive does not aim to col­lect the most ex­ten­sive amount of data, but to drive the great­est value from data, em­pow­er­ing all data stake­hold­ers. This par­tic­u­lar ini­tia­tive is where all kinds of data is ac­cu­mu­lated and cre­ate value from it, be it Open Data which pro­vides un­re­stricted data to ev­ery­one, Shared Data which pro­vides only re­stricted data to re­stricted or­ga­ni­za­tions or in­di­vid­u­als, Big Data which are ex­tremely large data sets that are an­a­lyzed to re­veal pat­terns, trends, etc., or Rich Data that com­bines data from difffff­fer­ent sys­tems to an­a­lyze. Dubai Data will stim­u­late a new data econ­omy for the city, un­lock­ing op­por­tu­ni­ties and ul­ti­mately en­rich­ing qual­ity of life for all Dubai stake­hold­ers, in­clud­ing gov­ern­ment de­part­ments, pri­vate or­ga­ni­za­tions, in­vestors, res­i­dents and visi­tors. By shar­ing all data, res­i­dents and visi­tors of Dubai can make smarter de­ci­sions, be it when de­cid­ing some­thing small as which road will have the least traf­fic to go to Dubai Mall, or which busi­ness sec­tor has po­ten­tial and that is where one should in­vest in. Open Data also al­lows de­vel­op­ers to cre­ate apps that also pro­vide so­lu­tions.

Smart Dubai Plat­form

Re­cently, the Smart Dubai plat­form was an­nounced, which will be de­vel­oped in part­ner­ship with du. The plat­form will be the en­gine of Dubai’s smart city trans­for­ma­tion. It will unite in­fra­struc­ture, data, city ser­vices and ap­pli­ca­tions for the first time. Elec­tronic data sen­sors will be in­stalled in ev­ery­thing from Dubai streets and park­ing lots to build­ing en­trances and pub­lic parks to cre­ate a dig­i­tal mo­saic of hu­man ac­tiv­ity from which trends can be iden­ti­fied to help plan for the fu­ture. The plat­form will fa­cil­i­tate the ex­change of open and shared data be­tween the pub­lic sec­tor, pri­vate sec­tor and in­di­vid­u­als, cre­at­ing new op­por­tu­ni­ties for en­gage­ment, con­tribut­ing to the smart city fu­ture of Dubai. Mean­ing that who­ever you are, you can ben­e­fit hugely from the data, in­sights and ser­vices that the plat­form is pro­vid­ing and en­abling. Smart Dubai is the first city to have de­signed its own plat­form from the ground up, rather just take a so­lu­tion ‘off the shelf ’ from a provider.

Dubai Sil­i­con Oa­sis Au­thor­ity - Smart Street­lights

Dubai Sil­i­con Oa­sis (DSO) is the first lo­ca­tion within the UAE il­lu­mi­nat­ing it­self through smart street­lights. The smart street­lights are based on sen­sors which were pro­vided and pro­grammed for their func­tion­al­ity through DSO’S tele­com part­ner du. When it gets dark out­side, the smart LEDS will run at 25% of their full il­lu­mi­na­tion power un­til an ob­ject ap­proaches. Once a sen­sor de­tects the ob­ject, the street­light will re­act by in­creas­ing lo­cal il­lu­mi­na­tion. In us­ing a net­work of smart street­lights DSO will be­come a pi­o­neer within the UAE in smart light­ing in­fra­struc­ture and en­ergy ef­fi­ciency. Fur­ther ben­e­fits of these smart lights lie within the col­lec­tion of data on en­ergy use, and other pa­ram­e­ters of the street­lights and their di­rect sur­round­ings. By hav­ing a cen­tral­ized com­mand cen­ter to su­per­vise the lights and other in­fra­struc­ture pieces through the In­ter­net of Things sen­sors, DSO is able to tune, con­trol and man­age the over­all con­sump­tion within the dis­trict, re­sult­ing in im­proved cost­ef­fi­ciency com­pared to any other street il­lu­mi­na­tion in Dubai.

Roads & Trans­port Au­thor­ity - Vir­tual Gro­cery

RTA in part­ner­ship with Eti­salat is in­tro­duc­ing a vir­tual su­per­mar­ket ser­vice at the key metro sta­tions. The first of which is cur­rently live at the Mall of Emi­rates Metro Sta­tion which is also in part­ner­ship with trol­ley.ae, an online gro­cery shop­ping ser­vice. Buy­ers can choose prod­ucts from their cho­sen store through in­ter­ac­tive screens placed at the sta­tions, and com­plete trans­ac­tion us­ing a se­cure pay­ment method. The user can se­lect the op­ti­mal de­liv­ery time for them and lo­ca­tion. The items will then be de­liv­ered to their homes via a ser­vice provider and RTA part­ner. This will not only save trav­el­ers a lot of time but will also re­duce traf­fic on the roads, and also is great when users don’t want to carry heavy gro­ceries on the metro.

What is the cur­rent sta­tus on im­ple­ment­ing the Salama ini­tia­tive? Salama is DHA’S ef­fort in im­prov­ing health care ser­vices in UAE, en­abling the lo­cal and fed­eral gov­ern­ments in prepa­ra­tion for a na­tional uni­fied med­i­cal record data­base as per His High­ness’s di­rec­tion to have one record per pa­tient across the UAE. Over­all Salama’s com­ple­tion sta­tus cur­rently is at 36%.

What are the next ini­tia­tives from DHA uti­liz­ing the cen­tral data­base to cre­ate more seam­less and ef­fi­cient so­lu­tions in the health sec­tor? One of the core ini­tia­tives of DHA is the Com­mu­ni­ca­ble and In­fec­tious Dis­ease Man­age­ment sys­tem which is be­ing de­vel­oped for Dubai with the so­lu­tion ar­chi­tec­ture that is scal­able to ex­pand and cater to rest of the UAE; mak­ing it a cen­tral data­base for dis­ease man­age­ment and this pro­gram is also planned in phases. The sys­tem can be in­te­grated seam­lessly with the Salama (EMR pro­gram of DHA) and other Health In­for­ma­tion Sys­tems of gov­ern­ment and pri­vate en­ti­ties. The most im­por­tant fac­tor of this ini­tia­tive is the reg­u­la­tion to share the data within the Emi­rates which shall re­quire more co­or­di­na­tion and sup­port.

How are the smart apps, smart op­er­a­tions, and smart cen­ters in­te­grated? How do they en­hance the pa­tient’s jour­ney? The smart apps (ci­ti­zen apps- di­a­betes apps, preg­nancy apps with wear­able de­vices) are in­te­grated with DHA’S CRM (Cus­tomer Re­la­tion­ship Man­age­ment) soft­ware and also to its ex­ist­ing call cen­ter. DHA is also work­ing on hav­ing a uni­fied call cen­ter so­lu­tion for cater­ing to all DHA fa­cil­i­ties (hos­pi­tals, spe­cialty cen­ters, pri­mary health care cen­ters, med­i­cal fit­ness cen­ters, health reg­u­la­tion dept., shared sup­port ser­vices) which shall be in­te­grated to the ex­ist­ing health in­for­ma­tion sys­tem, Salama pro­gram, CRM, web­site, chat, pa­tient and cus­tomer flow man­age­ment sys­tem. DHA is al­ready im­ple­ment­ing pa­tient and cus­tomer flow man­age­ment sys­tem which tracks the en­tire pa­tient and cus­tomer jour­ney (end-to-end) and the op­er­a­tional KPIS shall help in re­duc­ing the over­all wait­ing time, in­creas­ing pa­tient and cus­tomer hap­pi­ness in­dex me­ter.

Dubai Po­lice has in­tro­duced sev­eral great ini­tia­tives us­ing wear­able tech­nol­ogy. What has the suc­cess rate been to­wards them? Will Dubai Po­lice be in­tro­duc­ing more wear­able tech­nol­ogy ini­tia­tives? Wear­able tech­nol­ogy has not ma­tured enough to have a high suc­cess rate for im­ple­men­ta­tion. We were early adopters of Google Glass ex­plorer pro­gram with great ideas and im­ple­men­ta­tion. How­ever, the tech­nol­ogy lacked key func­tion­al­ity for us to con­sider it suc­cess­ful. How­ever, it is our strat­egy to al­ways adopt and in­no­vate the lat­est tech­nol­ogy re­gard­less of its im­plan­ta­tion risk. On the other hand, the Dubai Po­lice smart watch App has achieved an ac­cept­able suc­cess rate and adop­tion.

What seam­less, ef­fi­cient, and im­pact­ful ser­vices is Dubai Po­lice plan­ning to in­tro­duce? We would like to in­tro­duce an ef­fec­tive model to en­gage the com­mu­nity with Dubai Po­lice ser­vices. We have many ideas for ser­vices that we be­lieve is ef­fi­cient and use­ful, how­ever, com­mu­nity en­gage­ment is the key for be­com­ing ef­fec­tive.

Newspapers in English

Newspapers from Lebanon

© PressReader. All rights reserved.