GOVERNMENT APPS OVERVIEW GOVERNMENT APPS LEVEL OF ENGAGEMENT
The increasing number of government applications available in app stores has made it difficult for UAE residents to be aware of them all, leading to a significant portion of respondents - ranging from 40% to 50% - who are not familiar with several useful apps. Utility mobile apps that offffffer a wide range of features - such as DEWA and RTA Dubai - have witnessed a higher level of engagement (18% and 20% of UAE residents respectively use it regularly) compared to other more specialized apps. Residents are clearly skewed toward multi-functional applications that facilitate a large chunk of government services. Therefore, the consolidation of government apps will yield higher levels of engagement as smart services become increasingly incorporated in UAE’S lifestyle.