Ekaruna How does Fransabank ensure its customers are reassured and content throughout their repayment period? Can customers contact you with any problems or queries for advice? Customer satisfaction and reassurance are at the heart of Fransabank; therefore, ensuring that our customers are reassured and content throughout their repayment period is very crucial. At Fransabank “We Care” about our customers: - Our 78 branches are made up of highly qualified employees who have been trained to offer constant help and support to our existing and potential customers. The employees at Fransabank are always ready to answer the queries of the client and assist them. - Whether the client is physically present at the branch or communicating to us by phone, all Fransabank front desk employees will be ready to assist them. - Another medium to stay in touch is through Fransabank’s call centre where staff are ready to assist them and forward their claims if needed.
Ekaruna What are the mistakes first-time buyers can make when applying for a housing loan, and how can they avoid these? A house is one of the biggest purchases a person can make. The most common mistake one can make is not taking care of all the details a housing loan involves, especially the details that involve paying extra cash. At Fransabank we make sure to be fully