Alaa Selim, 42
Copthorne Al Jahra Kuwait
Alaa Selim joined Al Jahra Copthorne in October 2013. Since then, he has been instrumental in driving the business forward. Adopting an empowering strategy, he makes it a point to be in the front line, sending out a message that regardless of title, every team member needs to contribute to get the job done. Under his tenure, Al Jahra Copthorne Hotel and Resort reached the highest annual revenue to date, growing 30 percent year-onyear (y-o-y) and exceeding budget by almost 20 percent, up USD 3.5 million on last year’s figure. Occupancy index has risen by 39 percent y-o-y to take the number one spot among the competition. The property also achieved a 97 percent average hotel occupancy in the fourth quarter of 2017. The employee satisfaction score also rose to reach 94 percent, the second highest in the Middle East among Millennium & Copthorne hotels. In other achievements, the culinary team at Al-jahra Copthorne Hotel & Resort earned five silver and bronze medals, along with 10 merit certificates and a prize of excellence in food safety and hygiene from Boecker during the annual culinary contest, held on the sidelines of the HORECA Exhibition.