Bill ad­dressed to ‘Mr A**hole Brown’

Lesotho Times - - Cartoons & Puzzles -

A CABLE com­pany has caused out­rage by ad­dress­ing a cus­tomer’s bill to ‘Mr A**hole Brown’.a rogue em­ployee changed Ri­cardo Brown’s name to ‘A**hole Brown’ and sent him a bill with his ‘new’ moniker printed on it.“we have spo­ken with our cus­tomer and apol­o­gised for this com­pletely un­ac­cept­able and in­ap­pro­pri­ate name change,” com­mented Steve Kipp, vice pres­i­dent of com­mu­ni­ca­tions for Com­cast in Wash­ing­ton, USA.

The ag­gra­va­tion be­gan when Mr Brown’s wife Lisa phoned Com­cast to try and re­duce the cable bill and was put through to a re­ten­tion spe­cial­ist who tried to per­suade her to sign a two-year con­tract.

She de­clined.af­ter re­ceiv­ing the bill, Mrs Brown vis­ited her lo­cal Com­cast of­fice and de­manded that the name be changed im­me­di­ately, but had no luck.she told US con­sumer blog­ger Christo­pher El­liott: “I am shocked. I was never rude. It could have been that per­son was up­set be­cause I didn’t take the of­fer.”

Com­cast, who have now promised to fire the em­ployee re­spon­si­ble, added: “We have zero tol­er­ance for this type of dis­re­spect­ful be­hav­ior and are con­duct­ing a thor­ough in­ves­ti­ga­tion to de­ter­mine what hap­pened.”— Or­ange

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