Tips to man­ag­ing ten­ants re­la­tions

Lesotho Times - - Property -

YOUR ten­ants are the heart and soul of what you do. With­out them, you wouldn’t be able to run your busi­ness. That’s why it’s im­por­tant to be friendly, cour­te­ous and pleas­ant when­ever you see them and to treat them the same way you would a busi­ness client or so­cial ac­quain­tance. Here are four ways you can im­prove the re­la­tion­ships you have with the peo­ple who are your renters:

1. Keep lines of com­mu­ni­ca­tion open. En­cour­age dia­logue and let your ten­ants know right from the start what your ex­pec­ta­tions are. Tell them that they can come to you any­time they want to re­quest ser­vice or re­pairs.

Ask them to let you know if they wit­ness any sus­pi­cious ac­tiv­i­ties go­ing on around them, ei­ther in the street or around nearby res­i­dences.

2. Re­sist get­ting per­son­ally in­volved If a ten­ant tells you about a per­sonal prob­lem, be sym­pa­thetic but don’t of­fer ad­vice or try to solve the prob­lem. Above all, don’t get so caught up with what they say that it af­fects your busi­ness judg­ment.

To con­duct your busi­ness pro­fes­sion­ally, you have to stay de­tached and dis­tance your­self from the prob­lem.

3. Avoid gos­sip Never crit­i­cize or gos­sip about your ten­ant be­cause what you say can come back to haunt you. Don’t lis­ten to gos­sip, ei­ther.

If you hap­pen to en­counter a ten­ant who loves to give you up­dates about other res­i­dents, try to make it clear in as cour­te­ous a way as pos­si­ble that you are too busy to en­gage in con­ver­sa­tion.

4. Be aware of body lan­guage A lot of what gets com­mu­ni­cated be­tween peo­ple hap­pens at a non­ver­bal level. Make sure that you watch such things as the tone of voice.

If you get sar­cas­tic when you get an­gry, find a way to tem­per your tongue.

The calmer you are able to stay un­der pres­sure, the bet­ter.

— hbprop­er­ty­man­age­ment

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