Ned­bank opens ‘fu­tur­is­tic’ branch in TY

Lesotho Times - - Business - Bereng Mpaki

NED­BANK Le­sotho on Tues­day opened a new branch in Tey­ateya­neng, Berea as part of an am­bi­tious plan to widen its reach to cus­tomers across the coun­try.

The new branch is the bank’s 10th in the coun­try, and boasts a state-of-the-art of­fice de­sign. Ned­bank Le­sotho also has branches in Mo­hale’s Hoek, Mafeteng, Maseru (four), Leribe (two) and Butha-buthe.

In his re­marks dur­ing the launch cer­e­mony that was at­tended by Cen­tral Bank of Le­sotho Gov­er­nor Dr Retšelisit­soe Mat­lanyane and Ac­coun­tant-gen­eral Sam Mphaka among oth­ers, Ned­bank Le­sotho Man­ag­ing Di­rec­tor PJ Bouwer said the new branch was meant to bring the bank’s ser­vices closer to cus­tomers.

“Ned­bank Le­sotho’s first ‘Branch of the Fu­ture’ of­fi­cially opens its doors to­day in Mo­folo Street, Tey­ateya­neng,” he said.

“This branch is part of Ned­bank Le­sotho’s strat­egy of ex­pand­ing our foot­print through the strate­gic place­ment of branches and ATMS.

“It is also cru­cial in en­sur­ing growth for the bank and bring­ing our suite of ser­vices to com­mu­ni­ties where we see mar­ket op­por­tu­ni­ties.”

Mr Bouwer said the branch would of­fer “en­hanced cus­tomer ser­vice” in an open-plan de­sign and al­low­ing greater in­ter­ac­tion be­tween the staff and clients.

“This branch presents it­self with unique sell­ing points such as lav­ish seat­ing ar­eas and meet­ing rooms for clients, per­son­alised ser­vice cu­bi­cles, queue man­age­ment sys­tems and friendly staff keen on mak­ing the bank­ing ex­pe­ri­ence at Ned­bank Tey­ateya­neng en­joy­able,” he added.

The bank’s Mar­ket­ing Man­ager, ‘Mampine Ra­batho, said they de­cided to open a branch in Tey­ateya­neng be­cause of the nu­mer­ous busi­ness op­por­tu­ni­ties in the town.

“Tey­ateya­neng is a grow­ing town teem­ing with busi­ness op­por­tu­ni­ties and a grow­ing pop­u­la­tion. That is why it was iden­ti­fied as the best place to launch our first ‘Branch of the Fu­ture’,” she said.

Dr Mat­lanyane lauded the bank for open­ing the new branch, adding that it would stim­u­late the growth of the town.

The gov­er­nor also im­plored Ned­bank Le­sotho staff to take their time in ex­plain­ing the steps needed for their clients to ob­tain loans for small,mi­cro and medium en­ter­prises.

“You have an obli­ga­tion to ex­plain the con- di­tions of your ser­vices to cus­tomers so they make in­formed loan ap­pli­ca­tions,” Dr Mat­lanyane said.

“Banks also need con­sis­tency and loy­alty from their clients in or­der to con­tinue serv­ing them. This is­sue is very im­por­tant be­cause it can force banks to stop of­fer­ing loans to their cus­tomers.”

On his part, Mr Mphaka said the open­ing of bank branches would cre­ate job op­por­tu­ni­ties in light of the high un­em­ploy­ment rate.

“It is our be­lief that this is not the last branch Ned­bank Le­sotho is open­ing. The bank should open more branches around the coun­try as a way of to part­ner­ing with the govern­ment in cre­at­ing jobs,” he said.

FROM left: Ned­bank Le­sotho MD PJ Bouwer, CBL Gov­er­nor Dr Retšelisit­soe Mat­lanyane and Ac­coun­tant-gen­eral Sam Mphaka cut the rib­bon to of­fi­cially open the TY branch.

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