FNB show­cases cell­phone banking fa­cil­ity

Lesotho Times - - Business - Bereng Mpaki

FIRST Na­tional Bank Le­sotho (FNB Le­sotho) has urged the pub­lic to use its cell­phone banking ser­vice to ac­cess var­i­ous banking ser­vices on their mo­bile cel­lu­lar phones, in­clud­ing the trans­fer of funds to peo­ple who have no bank ac­counts.

The call was made by FNB Le­sotho Deputy Chief Ex­ec­u­tive Mokhachane Mopeli dur­ing an ex­per­i­men­tal ses­sion the fi­nan­cial in­sti­tu­tion hosted in Maseru to fa­mil­iarise me­dia prac­ti­tion­ers with cell­phone banking and its ewal­let com­po­nent.

The ewal­let ser­vice al­lows clients to send money from a bank ac­count to a cell­phone num­ber. The re­cip­i­ent would then re­ceive an alert via SMS upon which they can with­draw money at the near­est ATM with­out hav­ing to in­sert an ATM card in the ma­chine.

Mr Mopeli said their in­no­va­tive so­lu­tions end the in­con­ve­nience of hav­ing to travel to banks each time clients re­quired banking ser­vices.

The in­no­va­tions, he said, also helped re­duce the long queues and time spent in the banking halls as well as the as­so­ci­ated costs.

“In our quest to be in­no­va­tive and help­ful to the mar­ket, we of­fer cell­phone banking,” he said.

“We dis­cov­ered there are more cell­phones out there than bank ac­counts. Mo­bile net­work op­er­a­tors have put cell­phones in the palms of just about ev­ery Mosotho even in the most ru­ral of places.

“So, with that cell­phone in their hands, our role is to en­able and make their lives eas­ier by adding banking ser­vices and we do that through cell­phone banking.”

He said they aimed at reach­ing as many peo­ple as pos­si­ble in line with govern­ment’s plan to in­crease fi­nan­cial in­clu­sion in the coun­try and de­scribed ewal­let as a so­lu­tion for the un­banked pop­u­la­tion.

“It does not mean that you can­not bank if there is no bank in your home town. You can still do that thanks to tech­nol­ogy and thanks to FNB Le­sotho,” he added.

He said cell­phone banking was avail­able to clients and they could reg­is­ter for the ser­vice by di­alling *120*321# and fol­low­ing the prompts.

Once the client has reg­is­tered, they can ac­cess their bank ac­count through the ser­vice and per­form dif­fer­ent banking ser­vices in­clud­ing buy­ing pre­paid air­time and pre­paid elec­tric­ity.

Clients can also check their bank bal­ance, get a his­tory of all trans­ac­tions, per­form in­ter ac­count trans­fers, and pay an FNB ac­count holder by sim­ply us­ing the con­tact num­ber of the re­cip­i­ent.

With the ser­vice’s ewal­let func­tion, the client can send money, pay salaries or make with­drawals. Money de­posited in ewal­let can also be used to buy pre­paid elec­tric­ity and air­time.

FNB Le­sotho deputy CEO Mokhachane Mopeli.

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