Post Bank in ma­jor sys­tem up­grade

Lesotho Times - - Business - Lim­pho Sello

THE Le­sotho Post Bank is up­grad­ing its core bank­ing sys­tem with the goal of of­fer­ing in­no­va­tive prod­ucts and ser­vice of­fer­ings such as SMS no­ti­fi­ca­tions and se­cu­rity fea­tures by 22 May 2017.

Le­sotho Post Bank Man­ag­ing Di­rec­tor Molefi Le­qhaoe an­nounced the sys­tem up­grade in a press con­fer­ence yes­ter­day, which he said was ne­ces­si­tated by the bank’s quest to im­prove ser­vice de­liv­ery to clients.

He said the project be­gan in Septem­ber 2016, de­scrib­ing it as a “gi­ant leap” by the bank to ful­fil its mis­sion to pro­vide mod­ern bank­ing ser­vices to its cus­tomers at af­ford­able pric­ing.

The de­ploy­ment of the sys­tem up­grade, Mr Le­qhaoe said, would start on 19 May 2017, with all the bank’s branches clos­ing at 5pm while the ATMS would be shut down at 7pm on the same day.

He said all bank­ing ser­vices would re­sume at 7am on Mon­day 22 May 2017.

“The bank will not be avail­able for all ser­vices for 60 hours while bank staff work around the clock dur­ing the pe­riod to ensure a smooth and seam­less tran­si­tion with min­i­mum in­con­ve­nience and dis­rup­tion to cus­tomers,” said Mr Le­qhaoe.

He said the 22 May 2017 launch would fol­low months of metic­u­lous plan­ning and ex­ten­sive work be­hind the scenes to ensure a seam­less tran­si­tion to the new, tech­no­log­i­callyad­vanced op­er­at­ing sys­tem.

“The Le­sotho Post Bank con­sid­ers its IT (In­for­ma­tion Tech­nol­ogy) plat­form as one of the crit­i­cal re­sources that will en­able it to re­al­ize it goals. The legacy sys­tem, which is in­deed old in IT terms, has lim­i­ta­tions as re­gards func­tion­al­ity, ver­sa­til­ity and flex­i­bil­ity.”

Mr Le­qhaoe ex­plained that the old sys­tem could not fully meet cus­tomer, busi­ness and reg­u­la­tory re­quire­ments.

“It is for the above rea­sons that the bank took the de­ci­sion to up­grade its core bank­ing sys­tem.

“Some of the ben­e­fits of the sys­tem to cus­tomers in­clude flex­i­ble cus­tomer cen­tric prod­ucts which are cus­tomis­able to meet in­di­vid­ual cus­tomer needs such as, SMS no­ti­fi­ca­tion, se­cu­rity fea­tures to give the cus­tomer peace of mind.”

He said the new se­cu­rity fea­tures de­terred would-be scam­mers from ac­cess­ing the ac­counts of the bank’s cus­tomers. The sys­tem also re­quires pic­tures of

Le­sotho Post Bank Man­ag­ing Di­rec­tor Molefi Le­qhaoe

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