Questions to ask in hiring superstars
MORE than anything else, hiring the right people can determine the destiny of your business. Hire superstars and they’ll get behind your vision and make it a reality.
Hire the wrong people and you’ll find that as your business grows, you’ll have a culture of average performers who watch the clock and aren’t motivated nearly as much as you are.
So, how do you ensure you hire the right people? Ask these seven questions: This question does two things. First, it gives you insight into how a candidate will verbalise something they don’t like. Will they talk about the problem and then immediately suggest a solution, or will they tell you that your business is perfect when in reality, it probably isn’t? Look for people who talk five percent about the problem and 95 percent about the solution.
By asking how they’d change what they don’t like, you get a chance to hear how they’d go about solving problems. For example, if they say your customer service stinks but can’t suggest even a basic idea to fix it, what chance do they have of fixing problems when they’re working for you?
Will they just give up and move on to something else? Probably.
The best employees solve problems fast and on their own. Passionate people tend to read books or listen to audio books to improve their skills. Whether the books are specific to a skill such as sales and marketing or they’re reading a book focused on self-development doesn’t matter, they are all good signs.
If they’re reading a fiction book and haven’t read an educational book for a while, that’s a red flag to me. Superstars are always looking to better themselves, and the smartest people I know are always learning and absorbing new information. Again, this surfaces their problem solving and creative thinking skills or lack thereof. Did they have a thoughtful approach to solving the problem or did they pass it on to someone else? This gives you insight into what makes them tick and also lets you assess how they define success. If, for example, they worked at their previous company for 12 years and their biggest accomplishment was beating their sales target in a single quarter, they may not be a superstar.
On the other hand, if they were People who play team sports such as basketball, soccer and rowing are driven, focused on achieving goals and physically fit, which helps keep their mind in peak condition. Generally, they will also be great communicators, cope well under pressure and perform well during team events. Balance is an important part of success, and I’ve found that superstars strive to do well in most, if not all, areas of their life including physical fitness, relationships contribution and learning.
As an example, if someone hits the gym three days a week, volunteers on Saturdays and is learning how to play the piano “just for fun,” then it’s fair to say they value achievement, goal setting and are continually looking to improve themselves. This will translate into their job.