Starbucks Malaysia unveils world’s first signing store with deaf employees
Now open at Bangsar Village 2, the world’s first Starbucks signing store globally demonstrates the brand’s commitment to building a company with inclusion at its core. Shift manager Aizad Bin Ariffin commented that the store has provided deaf individuals with a tremendous opportunity to “be seen” and included as equal members of society. “In Starbucks, deaf partners work in front, not behind a wall. Here, deaf partners receive the same level of training as people who hear and have the same opportunities to be promoted like me,” signed Aizad.
Mr Sydney Quays, Managing Director of Starbucks and Malaysia and Brunei, hopes that the company has set a good example in encouraging other corporations to join in this inclusion agenda. Starbucks will be working closely in partnership with the Society of Interpreters for the Deaf (S.I.D) to facilitate the hiring, trainings and coaching of deaf partners to navigate the retail store environment and to teach sign language to hearing partners at the store.
The opening event was attended by Tan Sri Vincent Tan, Dato Sri oobin Tan, and YB Datuk Hajjah Azizah Mohd Dun who officiated. Commenting on initiative, Tan Sri Vincent Tan commended the team and said that other businesses under Berjaya Group may consider the inclusion agenda as well. “then Dato Sri oobin mentioned this to me, I thought it was a fantastic idea, and after seeing this our other businesses should consider this as well. Now we must see how we can include the blind in our store as well, possibly on a buddy system,” challenged the business mogul.