HWM (Malaysia) - - THINK - Li­uHongzuo MichaelLow


and Malaysia has one of the high­est smart­phone pen­e­tra­tion rates in the world, with 10 mil­lion users hav­ing ac­cess to one. What we prob­a­bly shouldn’t be too proud about, how­ever, is how badly we treat our mobile de­vices – whether on pur­pose, or by ac­ci­dent. A re­cent sur­vey by Ot­ter­Box sheds light on this.

On av­er­age, Malaysians spend RM500 on smart­phone re­pair. You would think that the smart choice for mit­i­gat­ing ex­pen­sive re­pair costs is to spend a lit­tle on a durable smart­phone cas­ing - un­til you re­al­ize that 68% of us ac­tu­ally rather live with our dam­aged de­vices than to fix them. Ouch.

One vi­able ex­cuse on why we spend so much for re­pairs, and so lit­tle on pro­tec­tion, can be linked to smart­phone pric­ing. Smart­phones in Malaysia are gen­er­ally quite ex­pen­sive – it’s a choice be­tween get­ting a pricey flag­ship model off a telco, or to rely on our own de­vices and of­fi­cial re­sellers for non-con­tract phones. When that hap­pens, you’re prob­a­bly left with a very lean bud­get for pro­tec­tion. When phone re­pairs be­come nec­es­sary, we bring the de­vice to an un­of­fi­cial re­pair shop, and pro­ceed to get ripped off while in a state of ur­gency since it’s dif­fi­cult to func­tion with­out a fully-func­tion­ing phone in our cur­rent life­style – we are one of the top coun­tries for smart­phone pen­e­tra­tion, af­ter all.

Smart­phone re­pairs:

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