MyTeksi Now Masks Numbers for Safety of Drivers and Passengers
Amidst the furor between the Malaysian taxi drivers and car sharing initiatives such as Uber and GrabCar, MyTeksi recently introduced a new feature on its app: number masking.
The feature – which will mask both the numbers of the passenger and driver – was added in a bid to address the issue of safety between the passengers and drivers in question. In fact, MyTeksi has committed US$6 million (approx. RM24.9 million) to further develop more features like number masking.
“MyTeksi is one of the most trusted transport brands in Southeast Asia because safety is one of our highest priorities. We must always stay vigilant and believe that the key to ensuring our drivers and passengers have the best ride experience by introducing preventive measures, such
NOVEMBER 2015 as limiting the personal details available to both parties,” said Vincent Tan, Acting Head of MyTeksi.
The number masking feature on MyTeksi works with the passenger making the call for a taxi service. Once they do so, they will be automatically connected to a virtual number, instead of their real numbers being displayed. This way, both passengers and drivers can ensure their own safety without the fear of repercussions from either party.
The commitment towards number masking is also part of a broader scope to protect women in Malaysia. MyTeksi reported that since the implementation of the number masking feature, eight out of 10 women have said that taxis are now safer, while seven out of 10 women now feel safer having to take the taxi at night.
MyTeksi now features number masking in order to protect the privacy and ensure the safety of both the passenger and the driver.