SO­LU­TIONS

HWM (Malaysia) - - GAX -

To avoid a sim­i­lar cri­sis, Early Ac­cess de­vel­op­ers should be pru­dent about their level of com­mit­ment to de­vel­op­ment of their games, and the tech­no­log­i­cal fea­si­bil­ity of their promised fea­tures. Once it is clear that cer­tain fea­tures may not be im­ple­mented due to chal­lenges in de­vel­op­ment, they should no­tify play­ers with a can­did ex­pla­na­tion to man­age ex­pec­ta­tions and mit­i­gate rep­u­ta­tion dam­age. If dam­age con­trol is not han­dled prop­erly, the con­se­quences can be se­vere.

To sum up, Early Ac­cess is a su­pe­rior al­ter­na­tive to dig­i­tal pre-or­ders, where con­sumers some­times wait for months af­ter pay­ment be­fore get­ting a prod­uct whose qual­ity is not guar­an­teed. At least when Early Ac­cess games un­der­per­form, play­ers can of­fer feed­back and par­tic­i­pate in the it­er­a­tive re­fine­ment process. And with Steam now of­fer­ing full re­funds within 14 days for games with no more than two hours played, what’s there to lose?

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