DELLEXPANDSSUPPORT

Pre­mium Sup­port is Now Avail­able in 110 Ad­di­tional Coun­tries Across Asi­aPa­cific, Europe, the Mid­dle East, Africa and Latin Amer­ica

HWM (Malaysia) - - SMB - REPORT -

Dell re­cently an­nounced that it is ex­pand­ing the avail­abil­ity of Pre­mium Sup­port, a ser­vice com­bin­ing 24x7 phone ac­cess to ex­pert tech­ni­cians, on­site ser­vice af­ter re­mote di­ag­no­sis, sup­port for both hard­ware and soft­ware, and proac­tive au­to­mated sup­port.

Pre­mium Sup­port au­to­mat­i­cally de­tects both hard­ware and soft­ware is­sues, and proac­tively alerts con­sumers when they oc­cur. Sup­port­As­sist also en­ables Dell’s tech­ni­cians to ini­ti­ate con­tact with cus­tomers and be­gin re­solv­ing the prob­lem, of­ten be­fore they even know an is­sue ex­ists. The ser­vice, which was pre­vi­ously only avail­able in the U.S. and Canada, is be­ing made avail­able in 110 ad­di­tional coun­tries.

“Through re­search we con­ducted, our cus­tomers told us their top pri­or­i­ties when it comes to sup­port are timely and ef­fi­cient ser­vice de­liv­ery, knowl­edge­able ser­vice staff, and cov­er­age of both 130 HWM | JUNE 2016 hard­ware and soft­ware is­sues. With Pre­mium Sup­port, we’re serv­ing cus­tomers on their terms with 24x7 sup­port from highly trained tech­ni­cians in the method they pre­fer and on­site sup­port when they need it. They can rest easy know­ing Dell ex­perts stand be­hind them no mat­ter where in the world they may be,” said Chuah Yeow Chong, Ex­ec­u­tive Director of Ser­vices Sales, APJ, Dell.

Pre­mium Sup­port is now avail­able in 109 coun­tries for Dell In­sp­iron and Alien­ware sys­tems, fol­lowed by Ja­pan on May 10. Pre­mium Sup­port for con­sumers buy­ing XPS sys­tems will be avail­able on July 12. The sup­port ser­vice will also be avail­able for pur­chase at par­tic­i­pat­ing re­tail stores later this year. In Asia Pa­cific and Latin Amer­ica, Pre­mium Sup­port re­places ProSup­port for Alien­ware and In­sp­iron sys­tems. At the same time, Pre­mium Sup­port re­places Pre­mium Phone Sup­port in se­lect coun­tries in Europe and the Mid­dle East.

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