Premium Support is Now Available in 110 Additional Countries Across AsiaPacific, Europe, the Middle East, Africa and Latin America
Dell recently announced that it is expanding the availability of Premium Support, a service combining 24x7 phone access to expert technicians, onsite service after remote diagnosis, support for both hardware and software, and proactive automated support.
Premium Support automatically detects both hardware and software issues, and proactively alerts consumers when they occur. SupportAssist also enables Dell’s technicians to initiate contact with customers and begin resolving the problem, often before they even know an issue exists. The service, which was previously only available in the U.S. and Canada, is being made available in 110 additional countries.
“Through research we conducted, our customers told us their top priorities when it comes to support are timely and efficient service delivery, knowledgeable service staff, and coverage of both 130 HWM | JUNE 2016 hardware and software issues. With Premium Support, we’re serving customers on their terms with 24x7 support from highly trained technicians in the method they prefer and onsite support when they need it. They can rest easy knowing Dell experts stand behind them no matter where in the world they may be,” said Chuah Yeow Chong, Executive Director of Services Sales, APJ, Dell.
Premium Support is now available in 109 countries for Dell Inspiron and Alienware systems, followed by Japan on May 10. Premium Support for consumers buying XPS systems will be available on July 12. The support service will also be available for purchase at participating retail stores later this year. In Asia Pacific and Latin America, Premium Support replaces ProSupport for Alienware and Inspiron systems. At the same time, Premium Support replaces Premium Phone Support in select countries in Europe and the Middle East.