Are We Ready for To­mor­row?

The Malaysia In­surance Sum­mit (MIS) once again took the cen­tre stage on 1-2 Oc­to­ber 2012 in Kuala Lumpur. This year, the 2nd Malaysia In­surance Sum­mit 2012 (MIS 2012) chan­nelled its fo­cus to an­tic­i­pate fu­ture chal­lenges and de­vel­op­ments of the in­dus­try wi

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IBright Fu­ture for the Malaysian In­surance In­dus­try

n his key­note ad­dress dur­ing the open­ing cer­e­mony of the 2nd MIS 2012, YB Se­na­tor Dato’ Don­ald Lim Siang Chai, Deputy Min­is­ter of Fi­nance 1 from the Min­istry of Fi­nance Malaysia, ad­vised the in­dus­try to make sig­nif­i­cant changes in or­der to raise the per­for­mance stan­dards in the Malaysian in­surance in­dus­try in tan­dem with the global ad­vances. If the in­dus­try makes such sig­nif­i­cant changes it will nar­row the gap be­tween the stan­dards and per­for­mance of Malaysian in­sur­ers with the es­tab­lished in­ter­na­tional best prac­tices and per­for­mance stan­dards.

“The abil­ity of the domestic in­surance in­dus­try to cap­ture a share of this growth will de­pend on the abil­ity of the in­sur­ers to main­tain their com­pet­i­tive po­si­tions both within the in­dus­try specif­i­cally, as well as the fi­nan­cial sec­tor gen­er­ally, in the face of new chal­lenges and the chang­ing fi­nan­cial and eco­nomic en­vi­ron­ment,” he said. He also added that domestic fi­nan­cial in­sti­tu­tions in Malaysia are un­der­go­ing re­struc­tur­ing, con­sol­i­da­tion and ra­tio­nal­i­sa­tion due to th­ese changes.

Hav­ing greater scale, there is an in­creased in­vest­ment in tech­nol­ogy and tal­ent as the cus­tomers nowa­days are get­ting more com­plex and ed­u­cated. A suf­fi­cient tal­ent pool is needed by the in­dus­try in meet­ing the needs of more in­formed cus­tomers. There­fore, he urged the in­dus­try to con­tin­u­ously par­tic­i­pate in skill en­hance­ment pro­grammes, or­gan­ised by MII, to pre­pare their peo­ple with the right skills and knowl­edge, in el­e­vat­ing their pro­fes­sion­al­ism.

In­for­ma­tion Age – Ef­fects of Glob­al­i­sa­tion to Our Data Pro­tec­tion

“The Malaysian in­surance in­dus­try is fac­ing var­i­ous risk is­sues due to glob­al­i­sa­tion. It now has to re­spond to the ris­ing eco­nomic and fi­nan­cial risks, pan­demic stan­dards re­quire­ments, ef­fec­tive sup­ply chain and geo-po­lit­i­cal risks,” said Mr Peter Phillips, Prin­ci­pal Of­fi­cer and Man­ag­ing Di­rec­tor of Markel In­ter­na­tional Sin­ga­pore Pte Ltd.

“With the Malaysian in­surance in­dus­try shaped up by for­eign di­rect in­vest­ment and global en­abling trade in­dex, it is highly in­flu­enced by the changes hap­pen­ing glob­ally. One of the big­gest risks af­fect­ing the in­dus­try is ex­plo­sion of data risks,” said Mr Phillips.

He also added that the rapid in­crease is made ev­i­dent by the fact that 90% of the world’s data was gen­er­ated in the last two years. There­fore, data need to be kept ef­fec­tively and ef­fi­ciently. In this in­for­ma­tion age, data man­age­ment has be­come a crit­i­cal task for ev­ery­one as it can now be mi­grated to the pub­lic view via dig­i­tal net­works. It is im­por­tant that we pro­tect this data. The cur­rent tra­di­tional pol­icy in Malaysia also needs to be re­viewed and re­placed with a more spe­cialised pol­icy that cov­ers the loss of data and the se­cu­rity of net­works to pro­tect cus­tomers’ and share­hold­ers’ rights.

For­eign CEOs Look­ing to Malaysia for Growth

The 2nd MIS 2012 con­tin­ued with a fo­rum ses­sion fo­cus­ing on for­eign lead­ers’ per­spec­tives on the Malaysian in­surance in­dus­try mod­er­ated by En Wan Sai­ful­rizal Wan Is­mail, As­so­ciate Di­rec­tor from Tow­ers Wat­son, Malaysia. The par­tic­i­pat­ing for­eign CEOs shared sim­i­lar views that Malaysia is a very at­trac­tive mar­ket with sig­nif­i­cant growth po­ten­tial. Mr Matt Har­ris, CEO of Char­tis In­surance Malaysia Ber­had de­fined four fi­nan­cial sus­tain­abil­ity fac­tors that make Malaysia a unique av­enue to ven­ture into:

1) Re­silience: the econ­omy has proven to be

re­silient to global fi­nan­cial chal­lenges

2) Prof­itabil­ity: sound in­dus­try prof­itabil­ity record

3) Im­mu­nity: min­i­mal nat­u­ral catas­tro­phe

oc­cur­rence

4) Pen­e­tra­tion: low pen­e­tra­tion, op­por­tu­nity for

ex­pan­sion

How­ever, the in­dus­try, es­pe­cially for the life in­surance mar­ket, faces a num­ber of chal­lenges that need to be looked af­ter to en­sure mar­ket ro­bust­ness. Ac­cord­ing to Mr Jens Rein­sch, CEO of Al­lianz Life In­surance Malaysia Ber­had, the Malaysian life in­surance in­dus­try still lacks hu­man tal­ent to drive the busi­ness and this may well lead to lim­ited prod­ucts in­no­va­tion es­pe­cially for longert­erm in­vest­ment.

In 2012, there were only two 20-year Malaysian government se­cu­ri­ties pro­duced by the mar­ket. Malaysia has a small mar­ket pen­e­tra­tion of 42.8% or only 12 mil­lion in-force poli­cies out of a pop­u­la­tion of 29 mil­lion Malaysians. This shows that the pub­lic is still not well in­formed about in­surance. This also leads to low pro­duc­tiv­ity and in­come earned by the agents with 65% of agents earn­ing less than RM20,000 per year.

Di­a­logues and in­dus­try re­vi­sions need to be con­ducted by the life in­sur­ers to find ways to im­prove mar­ket per­for­mance, as sug­gested by Mr Rein­sch. In­sur­ers in Malaysia need to have a “growth agenda” by in­vest­ing and ex­pand­ing their busi­nesses to build and grow a prof­itable busi­ness.

En Azim Mithani, CEO of Pru­den­tial BSN Taka­ful Ber­had shared the op­por­tu­nity in the Is­lamic fi­nance mar­ket or taka­ful to com­pli­ment the growth of in­surance in Malaysia. Com­pared to the UK, Malaysia has a more vi­brant and stronger grow­ing Is­lamic fi­nan­cial in­dus­try and the in­dus­try’s fi­nan­cial as­sets are ex­pected to grow by 40% by 2020.

Find­ing and Re­tain­ing the Best Tal­ents

Prof. Datuk Razali Mah­far, Per­dana School of Sci­ence, Tech­nol­ogy & In­no­va­tion Pol­icy, Univer­siti Te­knologi Malaysia shared that most in­sur­ers do not have a clear ca­pa­bil­ity for the devel­op­ment of a holis­tic or­gan­i­sa­tional frame­work. For that rea­son, iden­ti­fy­ing peo­ple to train for the com­pany tal­ent pool is cru­cial through coach­ing and men­tor­ing with for­mal and in­for­mal lead­ers for the in­sur­ers to lever­age on staff style di­ver­sity and to make full use of their po­ten­tials.

The role of man­ag­ing tal­ent is not only down to the Hu­man Re­source unit but is also a prom­i­nent role of the com­pany CEOs or lead­ers. Pn Khadi­jah Ab­dul­lah, CEO of The Malaysian In­surance In­sti­tute fur­ther added, “CEOs must now think how they can build the next gen­er­a­tion as their suc­ces­sors and man­age their cur­rent tal­ent well in or­der for them to main­tain the com­pany’s rel­e­vancy in the mar­ket.” This state­ment was later agreed to by Mr Mark Green­wood, Re­gional Di­rec­tor of Char­tered In­surance In­sti­tute, UK, “Tal­ent was also iden­ti­fied as the fastest grow­ing risk with short sup­ply of tal­ent par­tic­u­larly in Asia, which can have a detri­men­tal ef­fect on busi­ness.”

Hence, we should fo­cus on train­ing and to take this mid­dle path apart from long-term ed­u­ca­tion to build up staff skills. Dato’ Dr Adnan Alias, CEO of IBFIM added that the com­pe­tency frame­work for the in­dus­try (in­surance and taka­ful) charts the key skills that the in­dus­try needs. Im­por­tance of man­ag­ing home­grown tal­ent in the in­dus­try is also car­ried out by the Government. Ac­cord­ing to En Jo­han Mah­mood Mer­i­can, CEO of Tal­ent Cor­po­ra­tion Malaysia Ber­had, “One of the strate­gies is to build net­works of top tal­ent in the coun­try to en­sure a steady stream of read­ily avail­able tal­ent by de­vel­op­ing di­as­po­ras net­work­ing plat­forms, build­ing net­works of fu­ture lead­ers and en­gag­ing the ex­pa­tri­ate com­mu­nity.” The ses­sion was mod­er­ated by En Mo­hamed Far­rish Er­salle, Chief Hu­man Re­source Of­fi­cer of Pru­den­tial BSN Taka­ful Ber­had.

Taka­ful – Are We Ready to be the World Leader?

The sec­ond day of 2nd MIS 2012 com­menced with a thought-pro­vok­ing fo­rum ses­sion mod­er­ated by Prof. Datuk Dr Syed Oth­man Al­hab­shi, Chief Aca­demic Of­fi­cer, INCEIF on the topic of “Taka­ful:

The Chal­lenges” that dis­cussed the per­ti­nent con­flict­ing is­sues the shariah mem­bers have which can slow down the taka­ful mar­ket per­for­mance in Malaysia. Dr Younes Soualhi, Chair­man of the Shariah Board Mu­nich Re Taka­ful Malaysia af­firmed that there is no com­pro­mise in shariah com­pli­ance. How­ever, most of the cor­po­rate frame­work prac­tice nowa­days is not trans­par­ent enough for the Com­pany Direc­tors and Shariah Com­mit­tee to work hand-in-hand to de­ter­mine the best busi­ness man­age­ment model and prod­ucts that would best ful­fil the shariah com­pli­ance re­quire­ment. “The Shariah Com­mit­tee is an in­de­pen­dent en­tity and its de­ci­sions might not align with the com­pany re­quire­ment. Not­with­stand­ing that, the Shariah Com­mit­tee should pro­vide guid­ance to com­pany direc­tors to de­ter­mine com­pany shariah com­pli­ance prac­tice,” said Dr Younes.

In some ju­ris­dic­tions, reg­u­la­tory and shariah re­quire­ments also make it dif­fi­cult for taka­ful and re­taka­ful providers to op­er­ate in Malaysia in which the taka­ful providers are not al­lowed to share their risks with non-re­taka­ful op­er­a­tors whilst the in­dus­try is cur­rently lack­ing strong re­taka­ful providers that are able to with­stand the ever-chal­leng­ing de­mands from the mar­ket while most rein­sur­ers have a bet­ter cap­i­tal base. Although, the Shariah Com­mit­tee al­lows in­sur­ers to cede their risks at other non-taka­ful and non-re­taka­ful providers it must be con­tin­u­ously re­viewed as ad­vised by Dr Uza­imah Ibrahim, Ah­mad Ibrahim Kul­liyah of Laws, IIUM. On the other hand, Dr Mo­hamad Akram Laldin, Ex­ec­u­tive Di­rec­tor, In­ter­na­tional Shariah Re­search Academy for Is­lamic Fi­nance men­tioned that it is un­der­stand­able for this de­ci­sion to be made but ex­cep­tion should only be given if there is no other av­enue to go, as a last re­sort.

The other is­sue in the taka­ful in­dus­try that should be taken into fur­ther con­sid­er­a­tion is the strin­gent level of the shariah com­pli­ance in Malaysia to al­low an in­surer and agent to mar­ket both in­surance and taka­ful prod­ucts. What if they do not com­ply with the shariah re­quire­ments? Ac­cord­ing to Dr Yuones, there are two forms of shared ser­vices in the taka­ful in­dus­try: one, the tech­ni­cal shared ser­vices in which in­fra­struc­ture such as IT is shared by the taka­ful provider and in­surance com­pany, and two, the sub­stan­tial shared ser­vices is a prac­tice where a com­pany or an agent is sell­ing both taka­ful and in­surance prod­ucts. How­ever, it is er­ro­neous for the com­pany to sell both prod­ucts un­der one roof. There­fore, taka­ful providers and in­sur­ers should take th­ese two pa­ram­e­ters into con­sid­er­a­tion to avoid busi­ness mis­con­duct.

The Af­ter­math of M&As

Mr Keith Wal­ter, Di­rec­tor of Risk Con­sult­ing & Soft­ware, South East Asia, Tow­ers Wat­son, Sin­ga­pore re­ferred to Asia as a crit­i­cal plat­form to many strate­gies that drive com­pany value. “Malaysia is a crit­i­cal base in South East Asia. The ris­ing pop­u­la­tion of 29 mil­lion, strong GDP growth of 5.1% and a big un­tapped mar­ket make Malaysia a strong plat­form to ex­pand busi­ness,” Mr Wal­ter re­marked. How­ever, in­sur­ers still need to re­flect on sev­eral per­spec­tives be­fore they ma­te­ri­alise their M&A plan:

1. Fi­nan­cial per­spec­tives – as­sets util­i­sa­tion and

costs

2. Or­gan­i­sa­tional per­spec­tives – hu­man cap­i­tal,

knowl­edge and cul­ture

3. Cus­tomer per­spec­tives – sales and clients

4. Process per­spec­tives – propo­si­tions and

plat­forms

Mr Jahanath Muthusamy, CEO of AXA Af­fin Gen­eral In­surance Ber­had raised a few is­sues with re­gards to M&As. How can dif­fer­ent peo­ple with dif­fer­ent back­grounds work to­gether? Can we choose the best prod­ucts from the di­verse lines to fo­cus on and how can we in­te­grate dif­fer­ent distri­bu­tion chan­nels? Thus, he sug­gested his own key learn­ing points de­rived from his own ex­pe­ri­ence in Af­fin AXA:

1. In­te­grat­ing dif­fer­ent ar­eas in a busi­ness re­quires the com­pa­nies to con­sider im­por­tant fac­tors for success in M&A, such as get­ting the right peo­ple to con­sult the ma­jor ac­tiv­ity. As a client, the com­pany has the right to de­mand highly ex­pe­ri­enced con­sul­tants who are able to give the right ad­vice and ap­ply them­selves to dif­fer­ent sce­nar­ios of the chal­lenges faced.

2. Thor­ough plan­ning is re­quired prior to the in­te­gra­tion stage. Sec­ond­ment and mo­bil­ity are nec­es­sary to avoid “cul­tural shock” which can lead to more se­vere adapt­abil­ity sit­u­a­tions among mem­bers in the or­gan­i­sa­tion. Through his own ob­ser­va­tions from past M&As, com­pa­nies should place rea­son­able ex­pec­ta­tions on the new com­pany growth dur­ing the year of in­te­gra­tion as it will need some time to gear up. There­fore, prepa­ra­tion is the key success for this ac­tiv­ity.

Most of the tasks and key con­sid­er­a­tions de­scribed have to be done be­tween the time of sign­ing of the agree­ment to pur­chase and the trans­fer date, to en­sure that the M&A ac­tiv­ity will bring success to the busi­ness. The ses­sion closed with a con­clu­sion made by Mr S. Jayakumar, Deputy CEO of Tokio Marine In­surance (Malaysia) Ber­had. He re­marked, “Any M&A is a very dif­fi­cult time for both the ac­quired com­pany as well as the ac­quir­ing com­pany. It needs a lot of hard work and ded­i­ca­tion from the staff plus as­tute project and time man­age­ment. Is­sues re­gard­ing peo­ple and sys­tems need to be care­fully handed. Nev­er­the­less, in­te­gra­tion can only be suc­cess­ful if we re­tain the busi­ness that we want to write.” The fo­rum ses­sion was mod­er­ated by YBhg Dato’ Haji Syed Mo­heeb, the former Pres­i­dent & CEO of Taka­ful Ikhlas Sdn Bhd.

Longevity Risk: Chal­lenges and Op­por­tu­ni­ties

Long-term care is a va­ri­ety of ser­vices that in­clude med­i­cal and non-med­i­cal care to those who have chronic ill­nesses and dis­abil­i­ties; this is usu­ally preva­lent amongst the el­derly. With life ex­pectancy in Malaysia at 74 years old, about 20 years of liv­ing with­out in­come af­ter re­tire­ment is an emer­gency call for ci­ti­zens to ac­quire a com­pre­hen­sive re­tire­ment pro­tec­tion plan which in­cludes long term care prod­ucts, re­verse mort­gages and an­nu­ities. Some in­for­ma­tion about an­nu­ities in Malaysia is with the SAKK and SATK (EPF An­nu­ity Scheme).

The SAKK and SATK were in­tro­duced by EPF in 2000, with over RM4 bil­lion col­lected from over 200,000 EPF mem­bers in less than a year that it was launched. How­ever, count­less ob­jec­tions were made against th­ese schemes with spec­u­la­tion that com­pa­nies were mak­ing ex­ces­sive prof­its from the prod­ucts, agents were mis-sell­ing the prod­ucts (30,000 agents were in­volved) and the prod­ucts were mis­un­der­stood (par­tic­u­larly SAKK), which led to its sus­pen­sion by the Prime Min­is­ter.

What we have missed is that with in­creas­ing life ex­pectancy in re­cent years and a con­tin­u­ing ex­pected fu­ture mor­tal­ity im­prove­ment, it is dif­fi­cult to project an­nu­ity. This is the key chal­lenge to in­sur­ers to­day in quan­ti­fy­ing longevity risk with­out mak­ing an­nu­ities too ex­pen­sive for the pub­lic to

ac­quire. Chal­lenges such as oner­ous cap­i­tal re­quire­ments for an­nu­ities un­der the cur­rent Risk Based Cap­i­tal (RBC) Frame­work, lack of suit­able long term as­sets in Malaysia and poor rep­u­ta­tion of an­nu­ities in Malaysia can be a de­ter­rent un­less it re­ceives strong sup­port by the Government (both in terms of as­sets and reg­u­la­tions) and proper ed­u­ca­tion to con­sumers.

“An­other point to con­sider is to make an­nuiti­sa­tion com­pul­sory to the pub­lic and the new in­tro­duc­tion of prod­ucts to the younger gen­er­a­tion who are more re­cep­tive to in­no­va­tion and changes,” said Cik Farzana Is­mail, Ac­tu­ar­ial Part­ners Con­sult­ing in her pre­sen­ta­tion, en­ti­tled “Longevity Risk: Chal­lenges and Op­por­tu­ni­ties.”

Can Malaysia With­stand Nat­u­ral Catas­tro­phes and Pan­demics?

24 De­cem­ber 2004 marked a good les­son for Asian in­sur­ers and rein­sur­ers af­ter the mas­sive cat­a­strophic event of the An­daman Tsunami that hit Pe­nang, Malaysia and Acheh, In­done­sia and killed thou­sands of peo­ple and shat­tered the af­fected busi­nesses in both coun­tries. Eight years af­ter the in­ci­dent, we can still hear up­dates and news on sev­eral tsunami oc­cur­rences in the re­gion. The Thai­land Flood was the costli­est dis­as­ter of the decade and also had a ma­jor im­pact on the in­dus­try with claims still be­ing paid out by Malaysian in­sur­ers and rein­sur­ers. So, what can we learn from th­ese sce­nar­ios? Should we pre­dict th­ese dis­as­ters to avoid losses? What can we do to pre­pare our­selves? This is­sue was dis­cussed in the fi­nal fo­rum ses­sion of the 2nd MIS 2012, mod­er­ated by Mr G. Roy S. Sharma, Prin­ci­pal Of­fi­cer and Man­ag­ing Di­rec­tor, Asia Rein­sur­ance Bro­kers (Labuan) Ltd, Malaysia.

Prof. Koh Hock Lye from UCSI Univer­sity sug­gested three key fac­tors to with­stand this grow­ing threat: 1) Aware­ness, 2) Ed­u­ca­tion and 3) Pre­pared­ness. The cit­i­zen and pub­lic busi­nesses need to be in­sured and they need to be pre­pared through ed­u­ca­tion and aware­ness cam­paigns. He said, “In­sur­ers on the other hand need to con­duct on-site sur­veys soon af­ter the event to de­velop a data­base. They also need to work with in­ter­na­tional ex­perts, lo­cal au­thor­i­ties and re­searchers to gather as much in­for­ma­tion and forecast facts for in­sur­ers and rein­sur­ers to come out with bet­ter prod­ucts that would best pro­tect the in­ter­est of the pol­i­cy­hold­ers and busi­ness frame­works that will pro­tect their busi­ness in­ter­ests as well.”

Malaysia is con­sid­ered a rel­a­tively shel­tered place from ma­jor cat­a­strophic events. How­ever, in re­cent years we have seen the peace­ful coun­try be­ing af­fected by sev­eral nat­u­ral dis­as­ters like earth­quakes, tremors, tsunami, rain storms, flash floods, land­slides and haze. From 1980 to 2011, Malaysia ex­pe­ri­enced 170 loss events that have caused 1,060 fa­tal­i­ties and over­all losses of USD2,700 bil­lion (RM8,262 bil­lion)! With in­creas­ing episodes of nat­u­ral dis­as­ters, we are ex­pect­ing a dou­bling of the amount of losses in the next 10 years if no proac­tive mea­sure is devel­oped. There­fore, Mr Mar­cus Han­rieder, CEO of Mu­nich Re, Malaysia be­lieves that strate­gic mea­sures have to be put in place to en­sure a com­pany’s sus­tain­abil­ity through th­ese un­pre­dictable losses.

A pan­demic is a cross-na­tional or world­wide out­break of an in­fec­tious disease while an epi­demic is an out­break in a lo­calised area and pe­riod. Even though pan­demics have been ob­served through­out his­tory, there is still no sign of them abat­ing. Glob­al­i­sa­tion has made the world bor­der­less in ev­ery­thing. To­day, in­fluenza has been iden­ti­fied as the most com­mon pan­demic, which is likely to oc­cur ap­prox­i­mately ev­ery 30 to 40 years on av­er­age. Ac­cord­ing to Mr Ravin­der Singh, Deputy Gen­eral Man­ager & Head of Life, South & South East Asia, Han­nover Life Re Malaysian Branch, flu pan­demics can dis­pro­por­tion­ately af­fect healthy young adults (aged 20 – 45), re­sult­ing in a W-shaped mor­tal­ity curve. This will fi­nan­cially im­pact an in­surer’s bal­ance sheet as the young adults are over­rep­re­sented in in­surance port­fo­lios.

Nev­er­the­less, in­sur­ers can still proac­tively deal with pan­demic threats and catas­tro­phes with sev­eral rein­sur­ance so­lu­tions, as sug­gested by Mr Ravin­der Singh:

1. Non-pro­por­tional rein­sur­ance cov­ers on the life in­surance port­fo­lios (how­ever not al­ways easy to ob­tain)

2. Ced­ing a big­ger por­tion of the busi­ness (might

not be de­sir­able by the pri­mary in­sur­ers)

3. Com­bi­na­tion of a lower re­ten­tion and a higher

profit com­mis­sion on the pro­por­tional busi­ness.

The 2nd MIS 2012 which was or­gan­ised by The Malaysian In­surance In­sti­tute gath­ered 33 key lo­cal and in­ter­na­tional in­dus­try lead­ers and pro­fes­sion­als to ad­dress crit­i­cal is­sues and the key chal­lenges cur­rently faced by the in­surance in­dus­try in Malaysia and other parts of the world. The sum­mit suc­cess­fully at­tracted 130 par­tic­i­pants con­sist­ing of in­surance and taka­ful pro­fes­sion­als through­out the Asian re­gion. i

USD1.00 = RM3.06

From left: En Azli Mu­nani, CEO of Malaysian Taka­ful As­so­ci­a­tion, Pn Khadi­jah Ab­dul­lah, YB Se­na­tor Dato' Don­ald Lim Siang Chai, Mr Fran­cis Lai Vun Sen, Di­rec­tor of MII and En Shai­ful Arbi Ab­dul Aziz, rep­re­sen­ta­tive from Malaysian In­surance and Taka­ful Bro­kers As­so­ci­a­tion.

From left: Prof Koh Hock Lye, Mr Kang Thean Shong, Mr G. Roy S Sharma, Mr Mar­cus Han­rieder and Mr Ravin­der Singh

Mr Peter Philips

From left: En Az­man Is­mail, Dr Mo­hamad Akram Laldin, Prof. Datuk Dr Syed Oth­man Al­hab­shi, Dr Yuones Soualhi, En Zainal Kas­sim and Dr Uza­imah Ibrahim

From left: Prof. Datuk Razali Mah­far, Dato Dr Adnan Alias, En Mo­hamed Far­rish Er­salle, Pn Khadi­jah Ab­dul­lah, En Jo­han Mah­mood Mer­i­can and Mr Mark Green­wood.

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