MI Do’s And Don’ts

Insurance - - FEATURE | KNOWLEDGE MANAGEMENT -

Do

un­der­stand what you don’t yet know – es­tab­lish what data is avail­able as it’s of­ten the case that sys­tem and busi­ness knowl­edge re­side in dif­fer­ent brains

Do

en­sure that the method of ac­cess­ing data is user friendly, menu based and in­tu­itive

Do

iden­tify the ex­act de­tail of MI re­quired, in what for­mat and at what fre­quency

Do build in the flex­i­bil­ity to al­low you to adapt and change your re­quire­ments

Do com­mu­ni­cate – all mem­bers of the team need to un­der­stand the im­por­tance of MI and see demon­stra­ble pos­i­tive re­sults of the changes it can help fa­cil­i­tate

Don’t for­get to in­vest in train­ing – data in un­trained hands can be as danger­ous as no data at all

Don’t take short­cuts – qual­ity data in­put is es­sen­tial to de­liver ac­cu­rate re­ports

Don’t add ex­tra work ef­fort by cre­at­ing man­ual re­ports – MI should be au­to­mated, ac­cu­rate and timely

Don’t

cre­ate MI for MI’s sake – make sure the in­tel­li­gence is used to put op­er­a­tional im­prove­ments in place

Newspapers in English

Newspapers from Malaysia

© PressReader. All rights reserved.