The Story & Jour­ney of the First Lady Chair of MDRT Malaysia

The Story & Jour­ney of the We get an in­sight into MDRT Malaysia Chair­per­son, Jenny Yeoh’s story and re­mark­able jour­ney. She shares how she started as a nurse from Pe­nang then joined the in­sur­ance in­dus­try and be­came the first lady chair­per­son in MDRT Mala

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The first lady MDRT Malaysia Chair­per­son, Jenny Yeoh tells her story and jour­ney from be­ing a nurse from Pe­nang to be­ing in the in­sur­ance in­dus­try, and how she be­came the first lady chair­per­son in MDRT Malaysia.

Q How and why did you choose a ca­reer in in­sur­ance? For more than 10 years I was a nurse from Pe­nang. From the mem­o­rable ex­pe­ri­ences of nurs­ing pa­tients to health and wit­ness­ing those who suc­cumb to their sick­ness, I found it most painful to see help­less pa­tients who could not af­ford their own treat­ment. Dur­ing this time, I also ex­pe­ri­enced how this mis­for­tune af­fected my own sis­ter-in-law and best friend who were di­ag­nosed with ter­mi­nal ill­nesses as they were short of money to pay for the treat­ment. With th­ese bad ex­pe­ri­ences, I re­alised, that I had a call­ing to do more than what I was do­ing that can ben­e­fit a larger com­mu­nity (than in­di­vid­u­als through nurs­ing). I then left my nurs­ing job and be­came an in­sur­ance agent of Pru­den­tial Malaysia in 2002. Q Would you like to share with us how you be­came MDRT Malaysia Chair­per­son? I am very hon­oured to be the present coun­try chair of MDRT Malaysia. MDRT has al­ways been my goal and my di­rec­tion in this in­dus­try. I have this high re­gard for it be­cause it fur­ther en­hances my cred­i­bil­ity and pro­fes­sion­al­ism. I am very grate­ful to those who sup­ported me through­out the jour­ney, in­clud­ing my fam­ily mem­bers and friends. My big­gest thanks go to my valu­able clients. Pro­tect­ing peo­ple should be the life’s mis­sion of any­body who wants to be in this pro­fes­sion. This was my mo­ti­va­tion in con­sis­tently achiev­ing MDRT mem­ber­ship. I even achieved the COT sta­tus six times as well as the TOT. I be­lieve MDRT can be both a life and pro­fes­sional plat­form for shar­ing and car­ing, and a way of giv­ing back to so­ci­ety. Any­one with this in this mind will go as far as the pro­fes­sion can take them. Q What were some of the most chal­leng­ing en­coun­ters for you and how did you turn them around? A key one is the lack of aware­ness amongst the pub­lic about the im­por­tance of in­sur­ance pro­tec­tion against mishaps that can come at any­time. This is why I al­ways have con­tin­u­ous aware­ness cam­paigns to ed­u­cate the pub­lic about the im­por­tance of in­sur­ance for their pro­tec­tion against the high cost of med­i­cal treat­ment should mishaps ever hap­pen. An­other one is the neg­a­tive per­cep­tion of in­sur­ance sell­ing by most peo­ple. They put this in­dus­try as their last choice. This per­cep­tion of­ten dis­cour­ages the young gen­er­a­tion from en­ter­ing this in­dus­try. Sim­i­larly, ini­tia­tives through talks, road shows, etc. are taken to ed­u­cate the young to be­come more ac­tively in­volved in this in­dus­try by way of a long term ca­reer that will en­hance their life­style and fi­nan­cial freedom. Fi­nally, the bad im­age cre­ated by un­eth­i­cal in­sur­ance agents who treat this ca­reer ei­ther as a step­ping stone be­fore they find a bet­ter job or just a money print­ing ma­chine to make quick money with­out a sense of re­spon­si­bil­ity and ethics. My per­sonal ef­forts here in­clude care­ful se­lec­tion of agents to­gether with proper ed­u­ca­tion on the ‘why’ and the ‘how’ they can be top class in­sur­ance pro­fes­sion­als with a sense of re­spon­si­bil­ity, ethics and com­pe­tency. I am very glad that my ef­forts in this can be fur­ther el­e­vated to do more as now I am the MDRT Coun­try Chair which gives me a national plat­form to do this on a larger scale. Q How do you view the role of women agents in the in­dus­try? Women nowa­days are very in­de­pen­dent; they are bold enough to face chal­lenges and to over­come what­ever prob­lems that they en­counter. They can def­i­nitely have their own choice of any ca­reer and ex­cel in it. Suc­cess is never too far from us. The in­sur­ance in­dus­try is def­i­nitely an ideal one for them too as of­ten women seek ca­reers with flex­i­bil­ity. This ex­plains why we are see­ing an in­creas­ing num­ber of women agents in the in­sur­ance in­dus­try. Q Is there any­one that you look up to and model your­self on? Adelia Chung is my role model who pro­vided me with a clearer di­rec­tion in my life. She was the first lady be­ing nom­i­nated as the MDRT pres­i­dent in MDRT his­tory. Apart from that, she is def­i­nitely a great lady to me. I won­der how she can be so ca­pa­ble in achiev­ing her COT and TOT con­sis­tently through­out the years. I re­ally want to learn to be like her. I al­ways eval­u­ate my­self against the bench­marks she has set that are most in­valu­able in guid­ing me to­wards my own suc­cess. Q What is the best ad­vice you would give to your clients and to bud­ding agents? For agents, be dili­gent; al­ways care with a sin­cere heart to pro­tect more and more peo­ple ev­ery year. For clients; do not take life for granted, save now be­fore it is too late.

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