The Story & Journey of the First Lady Chair of MDRT Malaysia
The Story & Journey of the We get an insight into MDRT Malaysia Chairperson, Jenny Yeoh’s story and remarkable journey. She shares how she started as a nurse from Penang then joined the insurance industry and became the first lady chairperson in MDRT Mala
The first lady MDRT Malaysia Chairperson, Jenny Yeoh tells her story and journey from being a nurse from Penang to being in the insurance industry, and how she became the first lady chairperson in MDRT Malaysia.
Q How and why did you choose a career in insurance? For more than 10 years I was a nurse from Penang. From the memorable experiences of nursing patients to health and witnessing those who succumb to their sickness, I found it most painful to see helpless patients who could not afford their own treatment. During this time, I also experienced how this misfortune affected my own sister-in-law and best friend who were diagnosed with terminal illnesses as they were short of money to pay for the treatment. With these bad experiences, I realised, that I had a calling to do more than what I was doing that can benefit a larger community (than individuals through nursing). I then left my nursing job and became an insurance agent of Prudential Malaysia in 2002. Q Would you like to share with us how you became MDRT Malaysia Chairperson? I am very honoured to be the present country chair of MDRT Malaysia. MDRT has always been my goal and my direction in this industry. I have this high regard for it because it further enhances my credibility and professionalism. I am very grateful to those who supported me throughout the journey, including my family members and friends. My biggest thanks go to my valuable clients. Protecting people should be the life’s mission of anybody who wants to be in this profession. This was my motivation in consistently achieving MDRT membership. I even achieved the COT status six times as well as the TOT. I believe MDRT can be both a life and professional platform for sharing and caring, and a way of giving back to society. Anyone with this in this mind will go as far as the profession can take them. Q What were some of the most challenging encounters for you and how did you turn them around? A key one is the lack of awareness amongst the public about the importance of insurance protection against mishaps that can come at anytime. This is why I always have continuous awareness campaigns to educate the public about the importance of insurance for their protection against the high cost of medical treatment should mishaps ever happen. Another one is the negative perception of insurance selling by most people. They put this industry as their last choice. This perception often discourages the young generation from entering this industry. Similarly, initiatives through talks, road shows, etc. are taken to educate the young to become more actively involved in this industry by way of a long term career that will enhance their lifestyle and financial freedom. Finally, the bad image created by unethical insurance agents who treat this career either as a stepping stone before they find a better job or just a money printing machine to make quick money without a sense of responsibility and ethics. My personal efforts here include careful selection of agents together with proper education on the ‘why’ and the ‘how’ they can be top class insurance professionals with a sense of responsibility, ethics and competency. I am very glad that my efforts in this can be further elevated to do more as now I am the MDRT Country Chair which gives me a national platform to do this on a larger scale. Q How do you view the role of women agents in the industry? Women nowadays are very independent; they are bold enough to face challenges and to overcome whatever problems that they encounter. They can definitely have their own choice of any career and excel in it. Success is never too far from us. The insurance industry is definitely an ideal one for them too as often women seek careers with flexibility. This explains why we are seeing an increasing number of women agents in the insurance industry. Q Is there anyone that you look up to and model yourself on? Adelia Chung is my role model who provided me with a clearer direction in my life. She was the first lady being nominated as the MDRT president in MDRT history. Apart from that, she is definitely a great lady to me. I wonder how she can be so capable in achieving her COT and TOT consistently throughout the years. I really want to learn to be like her. I always evaluate myself against the benchmarks she has set that are most invaluable in guiding me towards my own success. Q What is the best advice you would give to your clients and to budding agents? For agents, be diligent; always care with a sincere heart to protect more and more people every year. For clients; do not take life for granted, save now before it is too late.