Re­gional Claims Fra­ter­nity Gathered at the In­ter­na­tional An­nual Claims Con­ven­tion 2013

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Re­gional Claims Fra­ter­nity Gathered at the In­ter­na­tional An­nual Claims Con­ven­tion 2013 MII Mem­ber­ship Visit to MAS – KLIA Engi­neer­ing & Main­te­nance Cen­tre

The re­cent flood in Jakarta’s com­mer­cial busi­ness dis­trict that brought the city to a com­plete stand still has caused more than 103,000 peo­ple to lose their homes and 27 deaths. It was about a year ago that Bangkok was dev­as­tated by flood, record­ing es­ti­mated in­sured losses of up to RM61.3 bil­lion (Rp195 tril­lion). If a sim­i­lar sce­nario would hit any of the ma­jor cities in Asia, it would fur­ther ag­gra­vate the so­cio-eco­nomic dif­fi­cul­ties. With cli­mate change, man-made dis­as­ters, po­lit­i­cal un­rest, ter­ror­ism and fi­nan­cial cri­sis re­main­ing as great con­cerns we are not ex­pect­ing a quiet, peace­ful and dis­as­ter-free year in 2013. There­fore in­sur­ers would need to im­ple­ment pru­dent un­der­writ­ing and claims prac­tices. The pre­pared­ness and new knowl­edge to han­dle cat­a­strophic, com­plex and long-tail claims by the in­sur­ance pro­fes­sion­als such as loss ad­justers, claims per­son­nel and le­gal prac­ti­tion­ers will con­tinue to be top pri­or­ity in to­day’s cir­cum­stances. The readi­ness and state of in­fra­struc­ture and sys­tems are also ma­jor fac­tors in claims man­age­ment ef­fi­ciency and ef­fec­tive­ness. Hence, The Malaysian In­surance In­sti­tute (MII), sup­ported by the Gen­eral In­surance As­so­ci­a­tion of Malaysia (PIAM), the Life In­surance As­so­ci­a­tion of Malaysia (LIAM), the Malaysian In­surance and Taka­ful Bro­kers As­so­ci­a­tion (MITBA), the

As­so­ci­a­tion of Malaysian Loss Ad­justers (AMLA) and the Malaysian Taka­ful As­so­ci­a­tion (MTA) or­gan­ised the An­nual In­ter­na­tional Claims Con­ven­tion 2013 (AICC 2013) with its theme, “Stay­ing Ahead dur­ing Uncer­tain­ties,” at Ho­tel Is­tana, Kuala Lumpur on 16 April 2013 to dis­cuss these con­cerns at the in­dus­try and re­gional level. AICC 2013 is aimed to raise knowl­edge and aware­ness in var­i­ous ar­eas of claims man­age­ment which has per­sis­tently chal­lenged the in­sur­ance in­dus­try in Malaysia and other parts of the world. This an­nual event at­tracted 100 par­tic­i­pa­tions from the in­sur­ance in­dus­try mem­bers from Malaysia, Bangladesh, Den­mark, Philip­pines, Thai­land and Sin­ga­pore. Puan Khadi­jah Ab­dul­lah, CEO of MII, opened this year's con­ven­tion with the key­note ad­dress fol­lowed by of­fi­ci­at­ing the event. This con­ven­tion brought to­gether 12 speak­ers con­sist­ing of in­sur­ance claims man­age­ment ex­perts from around the Asian re­gion. They shared ideas, ex­pe­ri­ences, ex­per­tise and knowl­edge to help in­sur­ance prac­ti­tion­ers face the chal­lenge of grow­ing a busi­ness. This year, the MII is pleased to re­ceive cor­po­rate spon­sor­ship from Tradewinds Travel & Ser­vices.

Par­tic­i­pants at the Con­ven­tion

Among the speak­ers at the Con­ven­tion

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