Insurance - - INDUSTRY UPDATES -

Source: The Star, 19 Septem­ber 2013 A na­tion­wide ac­ci­dent as­sist call cen­tre has been set up to pro­vide im­me­di­ate as­sis­tance to mo­torists in­volved in road ac­ci­dents. This ini­tia­tive is set up by the Malaysian Gen­eral In­surance As­so­ci­a­tion (PIAM) and the Malaysian Taka­ful As­so­ci­a­tion that will pro­vide round the clock ser­vice. The call cen­tre’s pur­pose is to as­sist vic­tims of road ac­ci­dents or those with gen­eral queries re­lat­ing to mo­tor in­surance. The cen­tre is cur­rently a pilot pro­gramme in the Klang Val­ley but it will be ex­tended na­tion­wide later this year. The in­surance in­dus­try is fi­nanc­ing the ini­tia­tive to sup­port the Govern­ment’s aim to make it eas­ier to sub­mit mo­tor ac­ci­dent claims. The in­dus­try has also re­ceived many com­plaints of un­scrupu­lous par­ties tak­ing ad­van­tage of ac­ci­dent vic­tims. The call cen­tre was set up fol­low­ing con­sul­ta­tion in­volv­ing the po­lice, Health and Fi­nance Min­istries, the At­tor­ney­Gen­eral’s Cham­bers, the Ju­di­ciary, con­sumer as­so­ci­a­tions, Bank Ne­gara Malaysia, the Malaysian Bar Coun­cil and the trans­port op­er­a­tors as­so­ci­a­tion. Ac­ci­dent tow­ing will be pro­vided for pri­vate pas­sen­ger cars with com­pre­hen­sive, third-party as well as fire and theft in­surance cov­er­age. Com­pre­hen­sive car pol­icy hold­ers, who have free-of-charge road­side as­sis­tance ser­vices, will be au­to­mat­i­cally redi­rected to their in­surer when they contact the hot­line. Third-party, fire and theft pol­icy hold­ers who do not have ac­ci­dent as­sis­tance will be given ac­cess to the tow­ing and re­pair ser­vices pro­vided by PIAM’s ap­proved re­pairer scheme work­shops. The tow­ing ser­vices dur­ing the ini­tial three months will only be avail­able in the Klang Val­ley be­fore it is ex­tended na­tion­wide, in­clud­ing Sabah and Sarawak.

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