NATIONWIDE ACCIDENT ASSIST CALL CENTRE SET UP
Source: The Star, 19 September 2013 A nationwide accident assist call centre has been set up to provide immediate assistance to motorists involved in road accidents. This initiative is set up by the Malaysian General Insurance Association (PIAM) and the Malaysian Takaful Association that will provide round the clock service. The call centre’s purpose is to assist victims of road accidents or those with general queries relating to motor insurance. The centre is currently a pilot programme in the Klang Valley but it will be extended nationwide later this year. The insurance industry is financing the initiative to support the Government’s aim to make it easier to submit motor accident claims. The industry has also received many complaints of unscrupulous parties taking advantage of accident victims. The call centre was set up following consultation involving the police, Health and Finance Ministries, the AttorneyGeneral’s Chambers, the Judiciary, consumer associations, Bank Negara Malaysia, the Malaysian Bar Council and the transport operators association. Accident towing will be provided for private passenger cars with comprehensive, third-party as well as fire and theft insurance coverage. Comprehensive car policy holders, who have free-of-charge roadside assistance services, will be automatically redirected to their insurer when they contact the hotline. Third-party, fire and theft policy holders who do not have accident assistance will be given access to the towing and repair services provided by PIAM’s approved repairer scheme workshops. The towing services during the initial three months will only be available in the Klang Valley before it is extended nationwide, including Sabah and Sarawak.