The 8 Characteristics of The Awesome Adjuster
This book provides real-life scenarios that will have true meaning to anyone who has ever dealt with a customer. The author often provides interesting and humorous true stories to outline each of the characteristics, and offers practical advice on how to improve oneself. It is the number one selling claims book every year since its release in 2005, and has sold in over 32 countries around the world. It has been the subject of numerous articles; the highlight of over 150 workshops and classes; and the subject of over 75 keynote speeches.