Fac­ing Up To Chal­lenges

Insurance - - EDITOR’S NOTE - Dato’ Haji Syed Mo­heeb Syed Ka­marulza­man man Ed­i­tor itor in­sur­anceed­i­tor@mii.org.my my

The first quar­ter of 2016 is seen as a chal­leng­ing one with is­sues of eco­nomic un­cer­tain­ties and un­pre­dictable en­vi­ron­ment be­com­ing hot top­ics of dis­cus­sion. The cau­tion is un­der­stand­able but one thing to keep in mind is that the in­surance in­dus­try has proven its re­silience over the years and we’re con­fi­dent this year will con­tinue to be so.

Our cover per­son­al­ity, Mr Leo Zano­lini, CEO of QBE In­surance Malaysia shares his views on the lo­cal in­dus­try and its com­pet­i­tive­ness in com­par­i­son to the in­ter­na­tional level. The Brazil­ian has ex­ten­sive knowl­edge of var­i­ous in­surance mar­kets hav­ing worked in a num­ber of coun­tries pre­vi­ously. His in­sights make for an en­light­en­ing read.

In this is­sue of In­surance, the ed­i­to­rial team presents a dy­namic col­lec­tion of ar­ti­cles to pro­mote ac­tive read­ing and learn­ing. MII is proud to be an ad­vo­ca­tor of in­surance ed­u­ca­tion and this mag­a­zine serves to help the in­dus­try build up knowl­edge and bet­ter armed our­selves in the face of de­mand­ing g times.

The ar­ti­cle ti­tled ‘En­hanc­ing Em­ployee En­gage­ment through Learn­ing and De­vel­op­ment’ by Cindy Henry of LOMA high­lights why an or­gan­i­sa­tion should look ok into its work­ers’ pro­fes­sional growth. A re­port eport pub­lished by Gallup Inc. in­di­cates that 9 out 10 em­ploy­ees are disen­gaged in Asia and d 66 per­cent sur­veyed are look­ing for op­por­tu­ni­ties­ni­ties to ac­quire new knowl­edge and de­velop skills. kills.

In this re­spect, it’s a telling sign that train­ing and ed­u­ca­tion is vi­tal for per­sonal and pro­fes­sional sat­is­fac­tion.

In keep­ing with the up­com­ing trends, MII would like to draw your at­ten­tion to the writeup on ‘Ag­gre­ga­tors & Value Com­para­tors: Em­brace or Avoid?’ Our reg­u­lar con­trib­u­tor, Kevin Steer has raised a good ques­tion – with the im­pend­ing BNM Life In­surance and Fam­ily Taka­ful Frame­work, should Malaysia In­sur­ers & Taka­ful op­er­a­tors wel­come ag­gre­ga­tors or roll out their own di­rect on­line chan­nel?

At the heart of in­surance are the con­sumers, we must be able to pro­vide ex­cep­tional ser­vice and value to them. The Malaysian Fi­nan­cial Plan­ning Coun­cil shares an ar­ti­cle, ‘Un­der­stand­ing Consumer Be­hav­iour’ writ­ten by As­soc. Prof. Dr Mo­hamad Fa­zli Sabri on the fun­da­men­tal need for the ser­vice providers, agents, ad­vi­sors and plan­ners to be more knowl­edge­able and un­der­stand­ing in ful­fill­ing their cus­tomers’ needs and wants.

We hope you’ll en­joy this is­sue and we look for­ward to any feed­back. Let us all grow to­gether!

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