Facing Up To Challenges
The first quarter of 2016 is seen as a challenging one with issues of economic uncertainties and unpredictable environment becoming hot topics of discussion. The caution is understandable but one thing to keep in mind is that the insurance industry has proven its resilience over the years and we’re confident this year will continue to be so.
Our cover personality, Mr Leo Zanolini, CEO of QBE Insurance Malaysia shares his views on the local industry and its competitiveness in comparison to the international level. The Brazilian has extensive knowledge of various insurance markets having worked in a number of countries previously. His insights make for an enlightening read.
In this issue of Insurance, the editorial team presents a dynamic collection of articles to promote active reading and learning. MII is proud to be an advocator of insurance education and this magazine serves to help the industry build up knowledge and better armed ourselves in the face of demanding g times.
The article titled ‘Enhancing Employee Engagement through Learning and Development’ by Cindy Henry of LOMA highlights why an organisation should look ok into its workers’ professional growth. A report eport published by Gallup Inc. indicates that 9 out 10 employees are disengaged in Asia and d 66 percent surveyed are looking for opportunitiesnities to acquire new knowledge and develop skills. kills.
In this respect, it’s a telling sign that training and education is vital for personal and professional satisfaction.
In keeping with the upcoming trends, MII would like to draw your attention to the writeup on ‘Aggregators & Value Comparators: Embrace or Avoid?’ Our regular contributor, Kevin Steer has raised a good question – with the impending BNM Life Insurance and Family Takaful Framework, should Malaysia Insurers & Takaful operators welcome aggregators or roll out their own direct online channel?
At the heart of insurance are the consumers, we must be able to provide exceptional service and value to them. The Malaysian Financial Planning Council shares an article, ‘Understanding Consumer Behaviour’ written by Assoc. Prof. Dr Mohamad Fazli Sabri on the fundamental need for the service providers, agents, advisors and planners to be more knowledgeable and understanding in fulfilling their customers’ needs and wants.
We hope you’ll enjoy this issue and we look forward to any feedback. Let us all grow together!