Hub to push insurance advisers to soar higher
The Manulife Centre for Success (MCS) was launched on Tuesday as a hub to push insurance advisers and leaders to soar higher.
Built by Manulife Holdings Bhd, the centre will ensure professional financial advisers stay relevant in the insurance industry.
Its chief executive officer, Mark O’Dell, said the main focus for these financial advisers from now on would be to understand the customers’ needs and only through continuous learning and development can they adapt to suit the clients’ changing needs and expectations.
“Swift global economic changes as well as evolving demands have certainly influenced the way we do business and this requires a different approach.
“We believe as a life insurance and unit trust asset management company, we can justify what suits our customers best by combining the expertise from both areas.
“MCS is our aspiration to equip all-rounded advisers to help customers plan prudently for their life goals and needs, and empower them to stay financially fit,” said O’Dell during the launch at Menara Manulife here.
Manulife wealth advisers chief executive, Paul Low, said financial advisers trained by MCS would focus on providing exceptional customer experience.
“MCS’s goal is to build sound and professional advisers.
“At MCS, we educate our advisers to build lifelong relationships with the customers, the value of staying connected with them and to understand customers’ financial situation in order to meet their needs,” said Low.
Manulife is currently serving more than 300,000 customers with over 4,000 financial advisers.
Through MCS, it hopes to train over 1,000 financial advisers by this year.