Hub to push in­sur­ance ad­vis­ers to soar higher

New Straits Times - - News -

The Man­ulife Cen­tre for Suc­cess (MCS) was launched on Tues­day as a hub to push in­sur­ance ad­vis­ers and lead­ers to soar higher.

Built by Man­ulife Hold­ings Bhd, the cen­tre will en­sure pro­fes­sional fi­nan­cial ad­vis­ers stay rel­e­vant in the in­sur­ance in­dus­try.

Its chief ex­ec­u­tive of­fi­cer, Mark O’Dell, said the main fo­cus for these fi­nan­cial ad­vis­ers from now on would be to un­der­stand the cus­tomers’ needs and only through con­tin­u­ous learn­ing and de­vel­op­ment can they adapt to suit the clients’ chang­ing needs and ex­pec­ta­tions.

“Swift global eco­nomic changes as well as evolv­ing de­mands have cer­tainly in­flu­enced the way we do busi­ness and this re­quires a dif­fer­ent ap­proach.

“We be­lieve as a life in­sur­ance and unit trust as­set man­age­ment com­pany, we can jus­tify what suits our cus­tomers best by com­bin­ing the ex­per­tise from both ar­eas.

“MCS is our aspi­ra­tion to equip all-rounded ad­vis­ers to help cus­tomers plan pru­dently for their life goals and needs, and em­power them to stay fi­nan­cially fit,” said O’Dell dur­ing the launch at Me­nara Man­ulife here.

Man­ulife wealth ad­vis­ers chief ex­ec­u­tive, Paul Low, said fi­nan­cial ad­vis­ers trained by MCS would fo­cus on pro­vid­ing ex­cep­tional cus­tomer ex­pe­ri­ence.

“MCS’s goal is to build sound and pro­fes­sional ad­vis­ers.

“At MCS, we ed­u­cate our ad­vis­ers to build life­long re­la­tion­ships with the cus­tomers, the value of stay­ing con­nected with them and to un­der­stand cus­tomers’ fi­nan­cial sit­u­a­tion in or­der to meet their needs,” said Low.

Man­ulife is cur­rently serv­ing more than 300,000 cus­tomers with over 4,000 fi­nan­cial ad­vis­ers.

Through MCS, it hopes to train over 1,000 fi­nan­cial ad­vis­ers by this year.

Paul Low

Mark O’Dell

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