We will en­sure good ser­vice with­out com­pro­mis­ing on se­cu­rity, says deputy D-G

New Straits Times - - News -


IM­MI­GRA­TION De­part­ment deputy di­rec­tor-gen­eral Datuk Ibrahim Abdullah said the de­part­ment will con­tinue to im­prove even af­ter its ser­vice at the Kuala Lumpur In­ter­na­tional Air­port (KLIA) has been voted the best in the world by air­line pas­sen­gers.

He said the de­part­ment would not rest on its lau­rels despite bag­ging the Sky­trax World Air­port Awards for best im­mi­gra­tion ser­vice.

He said the de­part­ment would con­tinue to en­hance its of­fi­cers’ ef­fi­ciency, in­clud­ing send­ing them for English cour­ses.

“We will not take it easy even though we have won the award for the fourth time.

“The fact that we are rated the best among more than 500 air­ports in a sur­vey of 19 mil­lion re­spon­dents is all the more rea­son for us to keep up the ex­cel­lent work.

“We want to make things easy for gen­uine trav­ellers, but with­out com­pris­ing the na­tion’s se­cu­rity,” he told the News Straits Times.

He said Im­mi­gra­tion di­rec­tor­gen­eral Datuk Seri Musta­far Ali re­ceived the award in the Nether­lands re­cently.

The rank­ings were an­nounced dur­ing an award cer­e­mony at the three-day Am­s­ter­dam’s Pas­sen­ger Ter­mi­nal Expo, which started on Tues­day.

At the expo, it was also an­nounced that klia2 was named the third best Low-Cost Air­line Ter­mi­nal, while Tokyo Narita Air­port’s Ter­mi­nal 3 was named the best.

The con­fer­ence pro­vides the lat­est up­dates on is­sues, in­no­va­tions and trends that af­fect the pas­sen­ger ter­mi­nal in­dus­try.

KL Tourist Guides As­so­ci­a­tion chair­man Wong Hing Tuck said the award would boost tourism in Malaysia.

“It is a much-needed boost for the coun­try’s rep­u­ta­tion.

“At the same time, air­port staff be­hind the check-in coun­ters in our air­ports need to be more ef­fi­cient as there have been many com­plaints about pas­sen­gers wait­ing very long.”

He said Im­mi­gra­tion of­fi­cers needed to im­prove their English, adding that this was based on feed­back from tourists.

Ricky Wi­jaya, a Kuala Lumpur­based busi­ness soft­ware en­tre­pre­neur from In­done­sia, who trav­elled fre­quently, said one of KLIA’s plus points was the sep­a­rate lines for for­eign­ers, Malaysia My Sec­ond Home par­tic­i­pants, cit­i­zens from Asean na­tions, Malaysians, air­line staff and Asia-Pa­cific Eco­nomic Co­op­er­a­tion coun­tries.

“It is re­ally help­ful for ex­pa­tri­ates like me to get quick ser­vice at the Im­mi­gra­tion counter.

“Even Sin­ga­pore and Ja­pan do not have fa­cil­i­ties like this.”


Im­mi­gra­tion ser­vices at the Kuala Lumpur In­ter­na­tional Air­port has been voted the best in the world for the fourth time.

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