MAVCOM EN­SURES AIR­LINES, AIR­PORT OP­ER­A­TORS ARE AC­COUNT­ABLE TO CON­SUMERS

Set up a year ago, Malaysian Avi­a­tion Com­mis­sion strives to pro­mote a re­silient, con­sumer-ori­ented civil avi­a­tion in­dus­try, write FARAH ADILLA and AMIR HISYAM RASID

New Straits Times - - Front Page -

THE Malaysian Avi­a­tion Com­mis­sion (MAVCOM), set up a year ago to reg­u­late eco­nomic and com­mer­cial matters re­lated to civil avi­a­tion, is com­ing up with mea­sures to cham­pion con­sumers’ rights.

A brain­child of Prime Min­is­ter Datuk Seri Na­jib Razak, its goal is to pro­mote a com­mer­cially vi­able, con­sumer-ori­ented and re­silient civil avi­a­tion in­dus­try, which sup­ports the na­tion’s eco­nomic growth. Since the na­tion’s in­de­pen­dence, there has not been a con­scious ef­fort by the gov­ern­ment to set up such a com­mis­sion un­til the cur­rent ad­min­is­tra­tion.

MAVCOM ex­ec­u­tive chair­man Tan Sri Ab­dul­lah Ah­mad said this was to en­sure that air­port op­er­a­tors were ac­count­able for their ser­vices.

“We strive to achieve more and do bet­ter for the in­dus­try and con­sumers.

“We be­lieve that they are equally im­por­tant and we will not com­pro­mise one over the other.

“We have in­vested in the ecosys­tem and we must fo­cus on both sec­tors to achieve our man­date,” he said in an exclusive in­ter­view with the New Sun­day Times re­cently.

Ab­dul­lah, who served as the Royal Malaysian Air Force chief from 2003 to 2004, said stud­ies had been con­ducted on in­dus­try pat­terns and im­pact on con­sumers, which would help set MAVCOM’s goals for a higher level of ef­fec­tive com­pe­ti­tion.

“MAVCOM is de­vel­op­ing a frame­work that links aero­nau­ti­cal rev­enues to cus­tomers and stake­hold­ers’ sat­is­fac­tion lev­els.

“It will be in­tro­duced this year to en­sure air­port op­er­a­tors re­main com­mit­ted to and ac­count­able for im­prov­ing their ser­vices and fi­nan­cial ef­fi­ciency, for the ben­e­fit of air trav­ellers in Malaysia.

“We will in­clude stud­ies on eco­nomic con­tri­bu­tion of the avi­a­tion in­dus­try, as well as in­dus­try re­view and out­look,” said Ab­dul­lah, who was pre­vi­ously chief ex­ec­u­tive of­fi­cer of Langkawi Aero­space Train­ing Cen­tre and held di­rec­tor­ships in At­lan Hold­ings Bhd, Naluri Cor­po­ra­tion Bhd and DFZ Cap­i­tal Bhd.

On the con­sumer front, MAVCOM is com­ing up with a pe­ri­od­i­cal re­port on the com­plaints man­age­ment sys­tem and a sec­ond con­sumer sur­vey this year to gauge con­sumers’ level of aware­ness and un­der­stand­ing of their rights.

“The sys­tem will pro­vide us with a firm base­line in deter­min­ing the most ef­fec­tive ser­vices and so­lu­tions for the in­dus­try and con­sumers,” said Ab­dul­lah, who grad­u­ated from the Royal Air Force Staff Col­lege in Brack­nell, the United King­dom, in 1982.

He said MAVCOM would con­tinue to en­gage con­sumer as­so­ci­a­tions and multi­na­tional cor­po­ra­tions, as well as dis­play its no­tices and videos in air­ports in Malaysia.

“We will con­tinue with the dis­play of our ed­u­ca­tional videos on the ERL (Ex­press Rail Link) this year and ex­plore the op­por­tu­nity of ra­dio ad­ver­tis­ing.

“We will con­tinue to con­duct road shows and ed­u­ca­tional talks in col­leges and pub­lic fo­rums with the me­dia, as well as

en­gage­ments with so­cial me­dia in­flu­encers,” said Ab­dul­lah, who also holds de­grees and cer­tifi­cates from the Mon­terey Naval Academy and Har­vard Univer­sity, and Mas­ter’s in In­ter­na­tional Re­la­tions and Strate­gic Stud­ies from the Univer­sity of Lan­caster.

NUR ADIBAH AH­MAD IZAM PIC BY

Malaysian Avi­a­tion Com­mis­sion ex­ec­u­tive chair­man Tan Sri Ab­dul­lah Ah­mad says the agency aims to achieve more and do bet­ter for the avi­a­tion in­dus­try and con­sumers.

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