New Straits Times - - Letters -

par­tic­i­pants with the knowl­edge they need to carry out their du­ties (as they are the front-line per­son­nel), the pro­gramme also fired up the vol­un­teers to serve the coun­try to the best of their abil­ity.

I found the ma­jor­ity of the par­tic­i­pants to be very en­thu­si­as­tic about do­ing their part to make the event a suc­cess.

There was an air of ex­cite­ment as well as plenty of ca­ma­raderie and team­work in the train­ing ac­tiv­i­ties.

The par­tic­i­pants came from di­verse back­grounds. One was 82year-old Lee Peng Keang and his wife, Chan Choon Tsz, 77, from Taip­ing. They have been in­volved in all the ma­jor sport­ing events or­gan­ised by the coun­try. Syabas to both of them.

While the or­gan­is­ers praised and ap­plauded the vol­un­teers for their ser­vice, it is also im­por­tant that the vol­un­teers are taken care of dur­ing train­ing and the event. The or­gan­is­ers must make sure the vol­un­teers feel val­ued for their ef­forts and sac­ri­fices.

In this re­gard, I must say there is plenty of room for im­prove­ment.

For in­stance, the toi­let be­side the lec­ture hall was in ter­ri­ble con­di­tion. Only two out of the 10 men’s toi­lets were use­able and there was no toi­let pa­per or liq­uid soap.

De­cent ac­com­mo­da­tion would en­sure a good night’s rest. But the or­gan­is­ers chose to cram 10 peo­ple into a three-bed­room apart­ment with only six sin­gle beds and poor bath­room and toi­let fa­cil­i­ties.

The qual­ity of the food served at the cafe­te­ria can also be im­proved.

Finally, I was ex­pect­ing feed­back forms, but there were none. With­out so­lic­it­ing feed­back from par­tic­i­pants, there is likely to be no im­prove­ment in the next train­ing course to ad­dress con­cerns and weak­nesses.

Over­all, how­ever, I would like to give due credit and recog­ni­tion to the good and hard work by the min­istry and UKM in dili­gently pre­par­ing for the coun­try’s two ma­jor sport­ing events this year.

I hope the 29th edi­tion of the SEA Games will be the best-ever held.

POLA SINGH Kuala Lumpur

Vol­un­teers at a train­ing pro­gramme for the 29th SEA Games and the 9th Asean Para Games in Kuala Lumpur.

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