Mo­torists seek bet­ter in­cen­tives from high­way op­er­a­tor

New Straits Times - - News -

KUALA LUMPUR: Ne­ti­zens are clam­our­ing for bet­ter deals, pack­ages and elec­tronic sys­tems fol­low­ing PLUS Malaysia Bhd’s (PLUS) an­nounce­ment that high­ways op­er­ated by them would go cash­less ef­fec­tive April 26.

Many want PLUS and other high­way op­er­a­tors to sub­sidise and im­ple­ment fre­quent users re­bates the way Sin­ga­pore does for its Mass Rapid Tran­sit trains and buses.

Face­book user Azmi JS said Plus users should get a dis­count de­pend­ing on how much they reloaded.

Jinj Hoh said a lot of cash was de­manded from toll users up front with no in­cen­tives of­fered in ex­change.

“Any­one with PLUS cards should get a dis­count,” she said, adding that as the con­ces­sion­aire had a monopoly, users were al­ways on the los­ing end.

Fauzi G said Touch ’n Go lagged far be­hind com­pared with Sin­ga­pore and Hong Kong where sim­i­lar cards were well re­ceived by mer­chants.

Wira Wan said the gates should be re­placed by gantry sys­tems like in Sin­ga­pore to al­low cars to travel nor­mally if the con­ces­sion­aire was se­ri­ous about tack­ling traf­fic con­ges­tion.

Michael Mah con­curred, say­ing the toll booths of­fer­ing top-up ser­vices caused long queues.

Justin Joseph A said the cards should be made reload­able via ebank­ing.

Mu­gy­i­lan Ra­jan said there was a need for high­way op­er­a­tors to open more top-up coun­ters.

On Thurs­day, PLUS man­ag­ing di­rec­tor Datuk Az­man Is­mail an­nounced that PLUS high­ways would go cash­less and only ac­cept PLUSMiles cards, Touch ’n Go cards and SmartTAGs.

He said the fi­nal phase of the cash­less ini­tia­tive would in­volve 71 toll plazas be­tween Juru and Sku­dai on the North-South Ex­press­way.

Az­man said a SmartTAG and a Touch ’n Go lane could ac­com­mo­date up to 1,000 and 600 trans­ac­tions, re­spec­tively, in an hour.

A cash lane can only cater to 180 mo­torists in the same pe­riod.

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