Cash-on-de­liv­ery pro­gramme to boost trust among shop­pers

New Straits Times - - Business -


KUALA LUMPUR bt@me­di­

SHOPEE, the lead­ing mo­bile mar­ket­place in South­east Asia and Tai­wan, has col­lab­o­rated with Pos Malaysia Bhd to launch a cash-on-de­liv­ery (COD) pro­gramme for on­line shop­pers.

The COD pro­gramme would in­crease the trust and con­fi­dence of on­line shop­pers, es­pe­cially the first timers, said Shopee re­gional man­ag­ing di­rec­tor Ian Ho at a launch­ing cer­e­mony, here, yes­ter­day.

He said with COD, buy­ers only paid when they re­ceived their or­ders and were sat­is­fied with them, and de­liv­ery charges would be free with a min­i­mum pur­chase of RM30.

“It re­duces the risk of buy­ers get­ting cheated af­ter pay­ing,” said Ho, adding that Shopee would han­dle trans­ac­tion pay­ments and lo­gis­tics it­self.

“Nor­mally a buyer have to do a di­rect bank trans­fer to a seller and whether the seller sends the prod­ucts or not, no one knows. But, as for Shopee, we have the ‘Shopee guar­an­tee’.

“This means when the buyer

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