Colombo flight de­layed many times

New Straits Times - - News -

WHAT was sup­posed to be a pleas­ant trip to Colombo, Sri Lanka, turned out badly for a pas­sen­ger of a low-cost air­line when her flight was de­layed sev­eral times.

Hema com­plained to Ac­tion­line that she had to spend ex­tra for her trip. “Our flight was sched­uled to leave for Colombo on March 31 at 10.25pm and to re­turn to Kuala Lumpur on April 7 at 12.25am. But it was post­poned to April 1 at 12.35pm.

“I can un­der­stand a de­lay of two to three hours. What made the de­lay worse was the un­pleas­ant ex­pe­ri­ence we had with the air­line man­age­ment.”

She said when she ap­proached the en­quiry counter, rea­sons for the de­lay could not be given.

“We called the su­per­vi­sor, but he hung up on us twice. He pro­vided lit­tle in­for­ma­tion and did not at­tend to cus­tomers.

“The cus­tomer ser­vice team was un­pro­fes­sional in han­dling the prob­lem.”

Later on, she said she was in­formed that the de­layed flight was resched­uled.

“We in­sisted on be­ing moved to an­other flight on April 1 at 10.25pm and our re­turn flight to April 9 at 12.25am.

“How­ever, on April 1 at 4pm, we re­ceived a mes­sage that the flight was again de­layed, this time to April 2 at 12.25am.”

She said she had to pay ex­tra to ex­tend her stay in Colombo.

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