Eas­ier to deal with TH

Haj board in­no­vat­ing ways to ex­pand its ser­vices, espe­cially through elec­tronic media

New Straits Times - - News - DATUK ADI AZUAN AB­DUL GHANI

FARHANA SYED NOKMAN KUALA LUMPUR farhanasyed@nst.com.my

TABUNG Haji (TH) is di­ver­si­fy­ing its op­er­a­tions for the ben­e­fit of its nine mil­lion de­pos­i­tors all over the coun­try. TH chief op­er­at­ing of­fi­cer Datuk Adi Azuan Ab­dul Ghani said as Malaysia is ex­pe­ri­enc­ing tech­no­log­i­cal ad­vance­ments, TH wants its de­pos­i­tors to have a com­fort­able and con­ve­nience ex­pe­ri­ence in us­ing its ser­vices.

“Among the ef­forts taken to im­pro­vise and im­prove TH’s ser­vices is to switch from con­ven­tional trans­ac­tions to fo­cus on elec­tronic ser­vices. We want de­pos­i­tors to be able to make trans­ac­tions with­out the need to go to TH of­fices.

“We have also been col­lab­o­rat­ing with Bank Is­lam and Bank Rakyat since 2008, where de­pos­i­tors can make trans­ac­tions at the coun­ters, au­to­mated teller ma­chines and cash de­posit ma­chines,” he said, adding that May­bank had joined the ini­tia­tive in 2010.

With these con­tin­u­ous ef­forts by TH, de­pos­i­tors can en­joy its ser­vices at more than 6,000 touch points all over the coun­try.

“Our aim is to in­crease the touch points to 10,000 by 2019,” he told the New Straits Times.

Mov­ing for­ward, Adi said TH has de­vel­oped its own web­site called e-THiJARI, where de­pos­i­tors can ac­cess any time at any­where.

“Through this web­site, de­pos­i­tors can up­date their pro­file, make trans­fers, check their ac­count bal­ance and ob­tain their state­ments.”

Those us­ing smart­phones can down­load TH’s app called MyQTH, which gives a num­ber to de­pos­i­tors who want to do trans­ac­tions at TH branches.

This, he said, is an ef­fi­cient way as de­pos­i­tors can plan their day with­out com­ing to TH branches early to queue up and wait for their turn. He claimed that the queue man­age­ment app is a first of its kind in the coun­try.

“Through the app, de­pos­i­tors can get their num­bers from the app and get no­ti­fied on the cur­rent serv­ing num­ber. This way, they do not have to waste their time.”

To serve de­pos­i­tors in ru­ral ar­eas, TH has brought its TH Com­mu­nity to their doorstep by set­ting up its com­mu­nity mo­bile branches.

They com­prise vans that will make reg­u­lar rounds.

“This mo­bile branches are unique be­cause we are us­ing satel­lite con­nec­tion. There­fore, even in re­mote ar­eas, real-time trans­ac­tions can be done.

“These mo­bile branches will come ac­cord­ing to sched­ule and we have re­ceived pos­i­tive feed­back from de­pos­i­tors,” he said.

To give a new, clean im­age to TH, Adi said a num­ber of branches have been ren­o­vated, with more in the pipe­line to in­ject new en­ergy into its brand.

“We want the new im­age to pro­duce en­er­getic vibes so that the work­ing at­mos­phere will be more en­joy­able for our staff and, at the same time, cus­tomers can also feel com­fort­able.

“We also re­ceived pos­i­tive feed­back from de­pos­i­tors on the ren­o­va­tion,” he said while an­nounc­ing the open­ing of an­other three branches in Jeli in Ke­lan­tan, Ku­dat in Sabah, and Sepang in Se­lan­gor.

On an­other de­vel­op­ment, a new TH com­plex will be built by next year.

“It will re­place the Ke­lana Jaya com­plex to solve the con­ges­tion that has been go­ing on for years, espe­cially dur­ing haj sea­son, which is caus­ing dis­com­fort to pil­grims. The com­plex is now 80 per cent com­plete.

“The fa­cil­i­ties in­clude a 333-room syariah-com­pli­ant ho­tel man­aged by Moven­pick, and a hall that can ac­com­mo­date up to 1,500 peo­ple on a 6.9ha land.”

Adi urged de­pos­i­tors not to de­lay reg­is­ter­ing for the haj.

“Many thought that once they be­came TH de­pos­i­tors, they will au­to­mat­i­cally get in line to per­form the haj. They do not know that they ac­tu­ally have to reg­is­ter first.

“To be el­i­gi­ble, they need a min­i­mum of RM1,300 in their ac­counts and the money can­not be with­drawn.

“If they don’t have enough money, they can do their haj reg­is­tra­tion us­ing their Em­ploy­ees’ Prov­i­dent Fund sav­ings at all TH, Bank Is­lam and Bank Rakyat branches.

“Dur­ing the haj reg­is­tra­tion, de­pos­i­tors have to bring along their EPF state­ments.”

Adi said the wait­ing line had been re­duced to 94 years due to the in­crease of quota by the Saudi gov­ern­ment.

Those who have per­formed the haj need to wait an­other five years be­fore they can reg­is­ter again.

“We do not en­cour­age Mus­lims in Malaysia to per­form haj many times as we need to give the chance to those who have not done so.”

Adi said cur­rently, 51 per cent of Mus­lims in the coun­try are TH de­pos­i­tors and he hopes the per­cent­age will in­crease to 60 by 2021.

“And, from that fig­ure, only 26 per cent have reg­is­tered for haj.”

With a vi­sion to pro­vide the best ser­vices, TH is in­no­vat­ing to in­tro­duce more on­line ser­vices.

Time-keep­ing is an es­sen­tial fac­tor that TH strives to im­prove among its staff.

“At our branches, each counter has a key per­for­mance in­dex. Each trans­ac­tion needs to be done at a max­i­mum of three min­utes. This en­sures that de­pos­i­tors re­ceive ef­fi­cient ser­vice from us,” he said

Those who want to open a TH ac­count can do so at all TH, Bank Is­lam and Bank Rakyat branches. They can also do it at www.e-Thijari.com.my, www.may­bank2u.com.my and www.iRakyat.com.my.

We want the new im­age to pro­duce en­er­getic vibes so that the work­ing at­mos­phere will be more en­joy­able for our staff and, at the same time, cus­tomers can also feel com­fort­able.

Tabung Haji con­tin­ues to pro­duce en­er­getic vibes for its staff and cus­tomers. (In­set) TH has also de­vel­oped its own ap­pli­ca­tion called e-THiJARI for de­pos­i­tors to per­form trans­ac­tions.

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