Cus­tomers can’t get hands on KTM timetable

New Straits Times - - News -

A KERETAPI Tanah Me­layu Ko­muter ser­vice user has been try­ing to get a timetable for train sched­ules to plan for his rail travel itin­er­ary.

How­ever, Mong Yoon Weng was given ex­as­per­at­ing an­swers by the staff at train sta­tions.

“The counter staff will re­spond with blank ex­pres­sions on their faces,” he said.

He said he was aware that in an era of ad­vanced tech­nol­ogy, all the in­for­ma­tion needed is read­ily avail­able.

“But, sadly, I am not com­put­er­savvy.

“Thus, I would like to know if Keretapi Tanah Me­layu Bhd (KTMB) is no longer print­ing the timetable for train sched­ules due to cost cut­ting mea­sures or if printed timeta­bles have be­come out­dated due to ex­per­i­ments in changes to train routes.”

AC­TION­LINE

A Keretapi Tanah Me­layu Bhd (KTMB) spokesman said the un­avail­abil­ity of train sched­ules was due to ma­jor track re­ha­bil­i­ta­tion works in the Klang Val­ley Dou­ble Track from Rawang to Kuala Lumpur.

Due to the cur­rent works, train sched­ules are af­fected by pe­ri­odic changes.

“We apol­o­gise for the in­con­ve­nience caused and as­sure that KTMB is com­mit­ted to- wards im­prov­ing our ser­vices to serve you bet­ter.

“It is due to this rea­son there is a lim­ited quan­tity of time ta­bles printed for the cus­tomers.

“How­ever, we will be print­ing ad­e­quate copies of train timeta­bles for ser­vices, in­clud­ing the KTM, Elec­tric Train Ser­vice and KTM In­ter­city ser­vices and re­plen­ish them quickly at all sta­tions through­out the net­work by next week,” said the spokesman.

As an al­ter­na­tive, cus­tomers are ad­vised to re­fer to the cur­rent train timetable at KTMB’s of­fi­cial web­site at www.ktmb.com.my or contact the KTMB call cen­tre at 0322671200.

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