New Straits Times - - Letters -

RIDE-HAIL­ING ser­vice is the No. 1 choice of trans­port in South­east Asia, es­pe­cially in greater Kuala Lumpur. As the num­ber of pas­sen­gers in­creases, Uber and Grab must fo­cus on adopt­ing cus­tomer-ori­ented prac­tices in their ser­vice.

As a reg­u­lar Grab Car user, es­pe­cially dur­ing peak hours, I would be happy if the drivers en­gaged in friendly chats.

It is one way to re­lieve stress

TUES­DAY, MAY 23, 2017

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